improving-contact-center-wallboards-to-make-metrics-actionable-part-2 
SharpenCX
JANUARY 23, 2020
Contact center managers struggle to coach for better performance. Managers swim in a sea of data and metrics, but they fight to weed through what’s valuable to move their KPIs. In a sea of numbers spread across 13 different screens, how do you know what levers to pull to make real changes in your contact center?
JustCall
MARCH 7, 2023
Introduction Contact centers are one of the most underrated departments of a business. It is important to equip your call centers with the right toolset and insight for them to function well. What Is Contact Center Analytics? This means your contact center is adequately equipped.
Comm100
MAY 21, 2019
Takeaways : There was a lot of valuable advice shared in the keynote but I loved Jeff’s suggestion to take down the wallboards in your center and simply ask your team to focus on the customer. Jenny Dempsey – Create a Culture of Self Care in your Contact Center. Next up is Ginger Hardage.
Expert insights. Personalized for you.
98 
Let's personalize your content