how-to-win-with-al-and-bots-in-your-customer-service-operation 
Bright Pattern
NOVEMBER 14, 2018
AI and bots are the latest rage. But how do you get started? Five tips for bots and humans working as one. Key Takeaways: • Consumer expectations and the gap companies are facing. • Key stats from industry analysts.
Bright Pattern
NOVEMBER 28, 2018
Earlier this month I talked on the challenges of AI and bots and provided my top two tips for how to win with AI and bots in your contact center operations. Today, I am going to share three more tips to create a winning strategy.
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Comm100
JULY 11, 2019
No matter what kind of work you do, it’s getting harder and harder to steer clear of conversations about how artificial intelligence is poised to change everything. Closer to home and much more practically, let’s take a look at how AI is changing the contact center and customer experience, and where the impact is most significant.
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. self-service. connected customer journeys with 9 channels in most contact centers.
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