CSM Magazine

JANUARY 12, 2022

The way we shop for products and services has changed drastically over the past few years. Whereas in the past, customers had a limited range when searching for deals, online shopping makes price comparisons incredibly easy. This has led to many companies approaching pricing as a race to the bottom.

Advertising 52

Advertising Banking Customer Care Customer Service 52

CCNG

JANUARY 4, 2023

Elevating the Customer Experience (CX) is an obsession for the contact center industry, and rightly so. The experiences that customers have with your contact center condition the way they think about you as a supplier of goods and services and as a trusted part­ner in providing the things that they need and want in their lives.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Fonolo

JULY 28, 2020

This goes for anything from a product to an entire industry; changing perception has negatively impacted the entire dairy industry in recent years. Negative attention can quickly affect a company’s stock price, as well as negatively impacting revenue in the long run. Why is consumer perception important?

Wait times 128

Wait times Surveys Contact Center Banking 128

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? Companies who still think it’s OK to try to attract customers and entice people to make that all-important first purchase, with less than honest promises. . I know that this has always been the case in some industries and companies. Dishonest labelling.

Advertising 71

Advertising Customer centricity Engineering CRM 71

CSM Magazine

JULY 27, 2021

There are so many firms in the market producing similar goods and offer related services. But the good news is that you can beat the competition by employing a variety of changes like improving your business website’s customer experience. How Can You Perfect Your Customer Experience Strategy.

Customer Experience 59

Customer Experience CRM Sales Personalization 59

ijgolding

AUGUST 7, 2014

Like many, the industry has struggled over the last decade for a variety of reasons. In 2014, a staggering number of 28 pubs are still being closed every week. In 2014, a staggering number of 28 pubs are still being closed every week. How will it fare? How do we achieve this? Date Review Conducted. 30th July 2014.

Customer Experience 80

Customer Experience Customer retention Government Personalization 80

Outsource Consultants

JULY 19, 2021

The outsource call center industry has its own select group of powerhouses. They can provide any service in any language, and in many cases, they do it extremely well. A powerhouse may always be a safe bet, but it’s not necessarily your best bet – especially if you’re looking for lower costs, flexibility, and high-touch service.

outsourcing 128

outsourcing Call Center Coaching Advertising 128