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How InVision Empowers Its Sales Team to Have Better Conversations

Guru

InVision is a digital product design platform that powers exceptional user experiences. As sales enablement manager at InVision, Mike Garber provides the sales team – which is completely remote – with the knowledge and training they need to communicate effectively in market.

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10 Simple Ways to Wow Your Customers Every Day

Help Scout

It’s not fancy and the location isn’t great, but they know how to wow a customer. They also let me know that if I needed anything — phone charger, blow dryer, earplugs, toothpaste, Tylenol — all I had to do was reach out and they’d supply it for me. It blew me away. Is it their job to send out swag?

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Growing Brands By Empowering Communities

Help Scout

No one knows how to create value better than the person who spends all day hearing from your customers and about your product. If you don’t give customer support a voice and the right tools, teams don’t have the internal leverage to boost revenue the way they could. How platforms empower communities.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

Unless you have an awesome employee experience program in place, your contact center probably experiences high agent turnover – a real issue affecting most contact centers. . Believe it or not, most of these reasons are in the control of customer service and operations management. . Why is agent turnover often high?

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

Unless you have an awesome employee experience program in place, your contact center probably experiences high agent turnover – a real issue affecting most contact centers. Not only are your productivity levels and financials being damaged, but your recruiting and training costs will only continue to rise. Why is agent turnover often high?

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10 Ways to Fix Your Agent Turnover Rate

Aria Solutions

Unless you have an awesome employee experience program in place, your contact center probably experiences high agent turnover – a real issue affecting most contact centers. Not only are your productivity levels and financials being damaged, but your recruiting and training costs will only continue to rise. Why is agent turnover often high?