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Working 9-5: Fusing Office and Remote Work to Drive Employee Engagement

Maru Group

The enforced social lockdowns to combat the coronavirus pandemic around the world created a new army of homeworkers. The office clearly still has a role to play in the new normal, but what can we learn from the home working experience of the past five months? But the office is not dead. What have we learned from the working-from-home?

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Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Natalie Petouhof

Reducing attrition of talent you want to keep to make sure you are able to produce the best possible business results. Co-creating new products with input from customers and employees. Developing new business models by creating new products and services that didn’t exist in the company’s line of business.

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Gemma is now available in Amazon SageMaker JumpStart 

AWS Machine Learning

In this post, we walk through how to deploy the Gemma model and fine tune it for your use cases in SageMaker JumpStart. In this post, we walk through how to deploy the Gemma model and fine tune it for your use cases in SageMaker JumpStart. Developed by Google DeepMind and other teams across Google, Gemma is inspired by Gemini.

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Experience Makers Unite: An Adobe Summit Wrap-Up

Hero Digital

We’re back from Adobe Summit, a conference renowned for sparking bold ideas and where creative and technical geniuses unite. Like many , our heads are spinning with integration possibilities, new business lingo, and a renewed sense of retention serving as “the new growth.”. – Retention is the new growth.

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Build repeatable, secure, and extensible end-to-end machine learning workflows using Kubeflow on AWS

AWS Machine Learning

Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for its customers and enabling its provider customers to deliver better quality care. This is a guest blog post cowritten with athenahealth.

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Episode #21 – Busting Organizational Silos at Work

Russel Lolacher

In this episode of Relationships at Work, Russel chats with customer experience and employee experience advisors Dr. Robyn Petree-Guzman and Keith Kmett on how organization silos can be formed and the best approaches and benefits of removing them. how organizational silos can be created. how organizational silos can be created.

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AI vs. Human Customer Support: Which One Should You Go For?

Select VoiceCom Blog

Cultivating your own online presence lets you explore what your customers say about you and how you can improve your customer service, especially since customer support demands and tactics are ever changing. To continue improving your service, you must know how to provide excellent support.