Beyond Philosophy

JULY 14, 2022

Humor matters and can provide business benefits. Today we will talk about how to be funny and use humor to your advantage. It can reduce tension. It can be good for our relationships. . Each brings their own unique take on the topic, their own unique perspective, and plays on each other’s sense of humor.

Coaching 414

Coaching Consulting Consulting Personalization 414

ShepHyken

JUNE 1, 2021

The Role of Energy in Customer Service. Understanding How the 7 Levels of Energy Affects Customer Service . They discuss how energy affects customer service and experience. In other words, where the customer or the customer service agent feels like there is no solution.

Construction 354

Construction Consulting Consulting Customer Service 354

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. Email automation is a way to keep your customers happy. With automation, you improve the quality of communication and keep customers updated in a timely manner. Improve the customer experience.

Customer Service 383

Customer Service Customer Support Education Personalization 383

CCNG

MAY 27, 2021

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task. A consultant can be a sounding board for ideas.

Consulting 195

Consulting Consulting Contact Center Gamification 195

Beyond Philosophy

JUNE 22, 2023

Our recent guest on the podcast, author Vanessa Patrick , Associate Dean for Research, Professor of Marketing, and researcher in the Consumer Behavior Marketing field, has a new book, “The Power of Saying No: The New Science of How to Say No that Puts You in Charge of Your Life.” Plus, gender is part of it.

Personalization 358

Personalization Marketing Consulting Consulting 358

Beyond Philosophy

JUNE 25, 2020

Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty. Map your customers’ “fishing nets.”

Management 473

Management Entertainment Consulting Consulting 473

ShepHyken

SEPTEMBER 2, 2020

What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… the list can go on and on. Isn’t that what you want with all of your customers—a long-term relationship in which the customer continues to pay for what you sell?

Customer emotions 391

Customer emotions Customer Experience Customer Service 391

ShepHyken

OCTOBER 28, 2020

It may have been Tim Sanders in his revolutionary book, Love Is the Killer App , who helped bring the word love to the forefront for leaders trying to build a stronger culture and create a better experience for their customers. Some people say it’s “too soft,” but my take is that it just makes you real. Some still are.

Real estate 383

Real estate Personalization Marketing Customer Service 383

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Eight Ways Companies Can Turn A Negative Customer Experience Into A Positive One by Young Entrepreneur Council.

Customer Service 365

Customer Service Benchmark Customer Experience Surveys 365

ShepHyken

OCTOBER 22, 2021

He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 365

Customer Experience Management Finance Banking 365

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation.

Customer Service 202

Customer Service B2C Customer retention B2B 202

ShepHyken

MAY 19, 2021

This is simply a positive experience we created for either a customer or team member at Shepard Presentations. It can be as simple as returning a call quickly or stepping in to help in a crisis. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. How do you end it?

Customer Service 353

Customer Service Coaching 353

Beyond Philosophy

FEBRUARY 3, 2020

How you present information has a significant effect on how your customers perceive the message. For example, if I were to tell you Forrester, a global research company, predicted that 1 in 4 Customer Experience professionals would lose their jobs this year, does that sound like good news?

Marketing 328

Marketing Consulting Consulting Customer Experience 328

Beyond Philosophy

DECEMBER 7, 2023

Therefore, we ask you to submit your thoughts, ideas, or reports and statistics…anything that we can then review. How Quickly We Get Used to New Technology One of the things Tom said was back in the 90s, we didn’t buy everything online or on our phones. When you think about it, most journeys now could start with an app.

Customer Experience 222

Customer Experience Chatbots Customer centricity Education 222

Beyond Philosophy

NOVEMBER 12, 2020

Digital experiences are a crucial part of your Customer Experience , especially during the pandemic. No matter where you fall on that spectrum, we have some essential considerations for designing your digital experience in the form of 5 rules. The Five Rules for Designing a Great Digital Experience.

Chatbots 407

Chatbots Consulting Consulting Government 407

Beyond Philosophy

JULY 22, 2021

I have been engaging with Clubhouse, a social networking app where people can chat about shared interests. One of the great things about Clubhouse is you can have exciting debates. For example, one of the recent debates asked the question, is Customer Experience the new marketing? .

Marketing 222

Marketing Customer Experience Consulting Consulting 222

Beyond Philosophy

FEBRUARY 6, 2020

How you present information often influences your audience to perceive it differently. In marketing, sometimes how you present the facts takes advantage of the information in a way that shouldn’t matter when you think about it rationally. If you both chose to defect, then you both won very little. .

Marketing 406

Marketing Entertainment Consulting Consulting 406

Beyond Philosophy

JUNE 20, 2020

General Show Notes: Have you ever driven a long way to a vacation, perhaps with kids in the backseat, and heard the whining query, “are we there yet?” ” Have you ever wanted to ask that question yourself? It’s called the Return Trip Effect, and we discuss it on this episode of The Intuitive Customer.

Consulting 335

Consulting Consulting Customer Experience Marketing 335

ShepHyken

FEBRUARY 19, 2021

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Where would a business be without a customer service team? There’s no denying that without an effective customer service team , a business would fall apart. Step 1: Implement Employee Engagement Software .

Customer Service 319

Customer Service Employee engagement Morale Feedback 319

ShepHyken

FEBRUARY 24, 2021

Reducing friction is all about creating an easier experience for the customer. And, all of them focus on creating convenience and reducing friction for customers. But how about we look inside our organizations and the way we conduct business internally? I really encourage you to look at the internal side of what you do.

Technology 374

Technology Customer Experience Customer Service 374

ShepHyken

JUNE 19, 2023

It is about communicating with your customers, getting feedback, responding to comments, and taking action based on what your customers tell you. Respond thoughtfully to every comment, positive or negative. Customers are watching you on social media. ” “Meet your customers where they are. .”

Customer centricity 162

Customer centricity Marketing Customer Care Education 162

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back. A Customer Experience Like Chick-fil-A.

Customer Service 183

Customer Service Customer Experience Service level 183

ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. It includes strategies, tactics, research findings, and more that back up the importance of having a powerful customer-centric strategy.

Customer Service 150

Customer Service Customer centricity Customer Experience Feedback 150

ShepHyken

OCTOBER 13, 2020

Understanding Gen Z as Customers and Employees. The Next Generation of Customer Experience. They discuss his latest book, Zconomy , and talk about what Gen Z wants as customers from their favorite brands. and the most likely to write positive things online and recommend brands to others.

Sales 273

Sales Technology Customer Experience Personalization 273

ShepHyken

JUNE 8, 2021

How to Identify Market Opportunities that Your Competitors Miss. They discuss how to stress test your business in the good times so that you are empowered to provide a great experience to your clients even in the bad times. A personalized service compels customers to continue doing business with you.

Marketing 254

Marketing Customer Service Personalization Management 254

ShepHyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. The concept of flexible workspaces has gained immense popularity of late, revolutionizing how people work worldwide.

Customer Experience 145

Customer Experience Feedback Customer centricity CRM 145

Nicereply

APRIL 29, 2024

Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. They allow you to take a closer look at your performance and take the steps to improve for the future. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

Integrity Solutions

APRIL 23, 2024

They bring talent and a track record of success from their college programs and in most cases are highly motivated. But they lack experience and are far from finished products. NFL teams can become overly enamored with how fast a player can run a 40-yard dash or how many times they can bench press 225 lbs.

Coaching 60

Coaching Sales Accountability CRM 60

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Steve DiGioia

JANUARY 4, 2021

But what does management want from you? For many in the customer service industry, there is little room for advancement and few opportunities to make “change” – a change that is meaningful, impactful, and which enhances the customer experience. No matter how hard they try, it’s the same thing day in and day out.

Management 279

Management Personalization Accountability Marketing 279

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Call Design

DECEMBER 5, 2023

Although workforce management is frequently overlooked in strategic planning, it is crucial to recognize the significant contributions that WFM professional can make to the strategic planning process. Their frontline experience in operations provides them with insights into how different departments can work together more efficiently.

Management 78

Management Analytics Employee engagement Customer Experience 78

Playvox

JANUARY 30, 2024

Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Implemented correctly, gamification can increase motivation and engagement. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Lumoa

FEBRUARY 7, 2023

Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Customers don’t always take the time to express their feelings. In This Article: What is the Voice of the Customer (VoC)?

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Call Experts

OCTOBER 12, 2023

This simple statement underscores the importance of genuine human interaction, especially regarding customer service. In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience.

Interactive Voice Response 105

Interactive Voice Response Technical Support call center solutions Technology 105

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. How Do You Identify Top Customer Service Talent?

Contact Center 88

Contact Center Gamification Coaching Feedback 88