guidelines-for-a-smooth-transition-to-the-cloud 
Bright Pattern
SEPTEMBER 12, 2018
You can alleviate concerns about transitioning to the cloud by arming yourself with information. The following guidelines should help you begin planning a smooth implementation of a cloud contact center:
pindrop
JUNE 17, 2020
Social distancing guidelines are compelling modern contact centers to reassess traditional operating models and explore how AI, ML, and cloud technology can help facilitate a safe and sustainable future. The traditional call center model doesn’t hold up under new social distancing guidelines.
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CSM Magazine
JULY 20, 2023
Define guidelines that balance employee autonomy and business needs. Establish guidelines for communication channels, response times, and the use of collaborative platforms. Emphasize the importance of maintaining a healthy work-life balance and provide guidelines for disconnecting from work outside designated hours.
Education Services Group
MAY 23, 2022
Gartner’s latest cloud forecast predicts that XaaS spending will reach nearly $500 billion before the end of this year. Gartner’s latest cloud forecast predicts that XaaS spending will reach nearly $500 billion before the end of this year. LinkedIn’s 2020 Emerging Jobs Report put Customer Success Specialist at number six in the U.S.
NobelBiz
FEBRUARY 13, 2024
The transition from traditional to digital call centers is mainly thanks to the transformative impact of new software. This transition is simply vital for call centers aiming to stay competitive and meet the evolving needs of their customers. Table of Contents The importance of keeping up with technology trends in customer service?
NobelBiz
JULY 18, 2023
In the bustling world of call centers, every second counts, and every call matters. The question is, how do you ensure that the right call lands in the right hands? That’s where skills-based routing comes into play. With it, you can streamline your call center operations and raise the bar of your customer service. Intriguing, isn’t it?
AWS Machine Learning
NOVEMBER 24, 2023
In today’s ever-evolving world of ecommerce, the influence of a compelling product description cannot be overstated. It can be the decisive factor that turns a potential visitor into a paying customer or sends them clicking off to a competitor’s site. This is where Amazon Bedrock with its generative AI capabilities steps in to reshape the game.
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