Remove glossary what-is-contact-center-outbound-call-center
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8 Key Metrics Telemarketing Companies Need To Evaluate Performance

Quality Contact Solutions

One of the key factors for telemarketing companies to manage an outbound telemarketing campaign is being able to measure how the program is going. This way they have the data and can make the necessary adjustments to ensure a successful program for both the call center and the client. Is it succeeding? Is it failing?

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). For a contact center KPIs can include average speed of answer, call transfer rate, and average hold time.