Demystifying CTI: A Glossary of Basic Terms for Newbies
InGenius
SEPTEMBER 3, 2019
If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Cloud-Based CRM. Examples of cloud-based CRMs include Salesforce and Microsoft Dynamics 365.
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