Inbenta

AUGUST 3, 2021

The incoming flow of requests entering companies’ customer services can rapidly become overwhelming without a clear process in place. Implementing an intelligent FAQ system powered by technologies such as AI or NLP can boost search results and thus push customer satisfaction to the next level. What are the limits of traditional FAQs?

Customer Service 84

Customer Service Self service Chatbots Sales 84

delighted

JULY 19, 2019

You likely have heard the term “customer experience” or CX for short, and thought, “of course we want to continually improve and offer the best customer experience possible.”. But, what does Customer Experience (CX) actually mean? That’s why we’ve put together this customer experience glossary.

Customer Experience 56

Customer Experience Journey mapping CRM Surveys 56

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Do you know your DTMF IVRs from your ACDs? Metrics and measurables.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

NICE inContact

JANUARY 31, 2019

To understand todays technologies and what they mean to your business is key to help make the right investments in your customer experience – here are some of the most researched contact center terms: . I could take you through a litany of common contact center terms and definitions … but why?

Contact Center 74

Contact Center Government Average Handle Time Benchmark 74

aircall

OCTOBER 25, 2022

This hard-to-teach sixth sense of sales comes with the intuition of experience. Can these six phone sales tips substitute that experience? What’s certain is that even the most experienced salespeople need to invest significant time and energy into nurturing leads toward closing new deals. And it’s not always obvious.

Sales 62

Sales CRM voip Accountability 62

InGenius

SEPTEMBER 3, 2019

So, if ever you have had any doubts about what this means or what that does, scroll through the list of CTI terms below and we'll provide all the answers you need. So, if ever you have had any doubts about what this means or what that does, scroll through the list of CTI terms below and we'll provide all the answers you need.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

Comm100

AUGUST 21, 2018

The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” This is what we have discovered.

Metrics 40

Metrics Chatbots Average Handle Time Wait times 40