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Introducing Our Brand New Call Center Glossary Page And Other Exciting Website Features

TCN

The post Introducing Our Brand New Call Center Glossary Page And Other Exciting Website Features appeared first on TCN. Have you ever come across or heard someone say a word or phrase related to.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). Employees can dial each other’s extensions and also make outside calls. Virtual contact center software. Expected Wait Time?