DMG Consulting

JUNE 12, 2018

Demystifying GDPR . The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR? What is GDPR? The GDPR is the EU’s plan for data protection in the 21 st century, and replaces the EU Data Protection Directive enacted in 1995.

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Consulting Consulting Contact Center Analytics 48

OrecX

SEPTEMBER 10, 2018

Two years ago, the European Parliament and the Council of the European Union approved the most sweeping changes to EU and UK data protection laws in over two decades—the General Data Protection Regulation (GDPR). What is the GDPR? We’ve developed our voice recording software to promote adherence to the GDPR.

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Contact Center Government Healthcare Banking 70

Fonolo

AUGUST 8, 2018

Recently, we’ve all been trying to merrily roll alongside the Big Wheel of modern privacy laws: The General Data Protection Regulation (or as we’ve come to know and love it, GDPR ). So, Uh, What Exactly is GDPR? So, How Does GDPR Impact Contact Centers? What Can We Do to Meet GDPR Standards? You’re welcome. Good question!

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Contact Center Education Accountability Consulting 64

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

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Management SaaS Personalization 79

Eptica

OCTOBER 18, 2017

Date: Wednesday, October 18, 2017 The importance of security and GDPR to the digital customer experience. This will be strengthened by the EU’s new General Data Protection Regulation (GDPR) , which comes into effect on May 25, 2018. GDPR gives consumers new rights over their data, as well as increasing regulations on companies.

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Customer Experience Multichannel Best practices Personalization 88

5CA

MAY 29, 2019

With the introduction of the EU General Data Protection Regulation (GDPR), we were all inundated with emails and notifications for new consent requests and bombarded with a lot of information about privacy policies being updated and other adjustments to the way our data was being processed.

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AskNicely

FEBRUARY 21, 2018

Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. A Super Brief Primer on the GDPR.

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Feedback Banking SaaS Education 60

Eptica

NOVEMBER 28, 2018

GDPR and CX - six months on. Author: Pascal Gauvrit - CTO It is now six months since the May 25 deadline for General Data Protection Regulation (GDPR) compliance. Our software has always been built on principles of security and confidentiality, meaning that we were confident that our platform was ready for the GDPR.

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Best practices APIs Personalization Analytics 66

Avoxi

FEBRUARY 8, 2019

As most of you have already heard, the European Union's primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation (GDPR) in May 2018. In this article, we discuss these changes… The post European Union’s GDPR – What It Means For Your Business appeared first on AVOXI.

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Personalization 59

Eptica

MAY 2, 2018

Date: Wednesday, May 2, 2018 Author: Pascal Gauvrit Data Protection and GDPR within Customer Experience. Under the GDPR consumers have the right to find out what data a company holds on them, and to ask for it to be amended and deleted – it is likely that the majority of these queries will be channeled through customer service teams.

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Customer Experience Best practices Personalization Customer Service 49

OrecX

MAY 16, 2018

The General Data Protection Regulation (GDPR) is coming into effect in 10 days, on May 25, and for any company in any industry that records calls, there are some thinks you really need to know. Here are several suggestions to carefully consider in order to become GDPR Call-Recording Ready. They have the right, and you must comply.

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Metrics 48

InTheChat

FEBRUARY 5, 2019

The post GDPR is here: are you protecting your customer data? In our data-driven world, customer data has become increasingly vital to businesses looking to keep up with rapidly-evolving customer expectations. However, many businesses have failed to appropriately safeguard customer data, leading to a growing epidemic of data theft.

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Customer Care Contact Center 48

inSided

JUNE 5, 2018

You have probably received an absolute ton of GDPR related emails coming from other vendors, and that’s a good thing.

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Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

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Chatbots Self service Contact Center Marketing 67

Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

Chatbots 67

Chatbots Self service Contact Center Marketing 67

Infinity

MAY 23, 2018

By the end of this week, the General Data Protection Regulation (GDPR) finally comes into effect in the European Union (EU). In this regard, we have had excellent contact with them, and have given us clear, practical guidance in readying ourselves for GDPR. ”. Will GDPR affect your use of call tracking?

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Accountability Personalization Technology 45

Altitude

MAY 3, 2018

The enforcement of the European General Data Protection Regulation (GDPR) from May, coupled with the continued growth in data breaches is driving the adoption of better data protection technology. Data protection has always been important. Now it’s becoming urgent.

Technology 61

Technology Personalization CCNG Contact Center 61

Cisco - Contact Center

SEPTEMBER 13, 2023

Codes of Conduct may be used as appropriate safeguards for cross-border transfers under Article 46 of the European Union General Data Protection Regulation (GDPR). Today, the EU Cloud Code of Conduct… Read more on Cisco Blogs

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ConvergeOne

APRIL 15, 2024

Dr. Nozza highlights the alarming statistics from a Dell 2024 GDPR survey, revealing that over 50% of respondents had experienced a cyber-attack resulting in data loss. The podcast begins with a discussion on the rising tide of cyber-attacks.

Surveys 62

Surveys 62

CafeX

MARCH 21, 2018

Everyone has heard of GDPR but what is it and what does it mean? Here's a simple explanation of General Data Protection Regulation & our approach to compliance.

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Monet Software

APRIL 30, 2018

In May of 2018, the European Union will officially adopt the General Data Protection Regulation (GDPR), new legislation created to provide consumers with enhanced safeguarding of their personal data. Compliance with GDPR is mandatory; failure to comply is punishable by fines as high as 20 million EUR or 4% of a company’s annual revenue.

Contact Center 48

Contact Center Best practices Personalization Marketing 48

LiveChat

MAY 11, 2018

As the discussion about data protection brings awareness and as the General Data Protection Regulation (GDPR) is around the corner, let’s check how data protection is beneficial for online users. Also, let’s see how GDPR compliance will make our data safer. What is GDPR. Why you should protect your data?

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Surveys Personalization Banking Technology 47

5CA

FEBRUARY 23, 2018

In our previous article we explained the differences between the previous data protection legislation and the new Regulation (GDPR) were; in this second installment we will provide you with a few steps to start your GDPR journey.

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CafeX

MARCH 21, 2018

I wanted to provide you with a quick update on the EU GDPR initiative and what CaféX is doing to ensure we are compliant with the new regulations. Hello readers and welcome to my second blog post.

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Whitepages Pro

FEBRUARY 15, 2019

GDPR and PSD2: The Balancing Act of Data Sharing and Privacy. Fresh from last year’s scramble to understand and meet GDPR requirements, companies are starting to turn their attention to the EU’s new Payment Services Directive (PSD2) and its September 2019 compliance deadline.

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Banking 40

Hello Customer

MAY 23, 2018

Starting May 25, the EU ’s new privacy law or GDPR (General Data Protection Regulation) goes into effect. If you are willing to give us a minute, we would like to clarify which data can be collected as of now, and how Hello Customer will handle data in light of the new GDPR guidelines. If it is any consolation, ours is too.

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Customer centricity 40

Callminer

MARCH 12, 2020

However, both the HIPAA in the US and the GDPR in the EU are of importance to organizations outside of their respective territories. GDPR stands for the “General Data Protection Regulation” – a group of laws designed to improve the handling of consumer information of all kinds as pertains to tracking, monitoring and more.

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Call Center Analytics Best practices Government 182

CSM Magazine

AUGUST 1, 2017

Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. The GDPR will apply across the company. From here on in, under GDPR your company must obtain consent and understand what we at MyLife Digital call the 5W Framework: WHAT data has been collected. GDPR Checklist.

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Wireless Finance Government Customer centricity 58

Altitude

FEBRUARY 22, 2018

Altitude is committed to create value for its customers while executing on its own European General Data Protection Regulation (GDPR) compliance program. Companies can miss that there are benefits from a GDPR program. A GDPR program can be an opportunity to embark on a wider data transformation that will benefit the whole business.

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CCNG Contact Center 40

5CA

FEBRUARY 7, 2018

If your company is obtaining and/or storing data from clients who are residing in the EU – no matter whether this processing is done within the EU or outside – it will be affected by the provisions of the General Data Protection Regulation (GDPR). So what is the GDPR and how will your business be affected?

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CSM Magazine

MAY 11, 2018

The General Data Protection Regulation (GDPR) is a new set of rules amended to the current Data Projection Act that will soon be mandated for those businesses dealing with European consumers. This article takes a look at what you need to have in place in order to avoid being found in violation of the GDPR. the right of access. •

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Personalization Customer Service 40

CSM Magazine

FEBRUARY 19, 2018

He said: “At the end of last year I spoke at an Executive Leaders Network about the work needed to meet compliance to the GDPR. Perhaps most worrying, there were still pockets of opinion that the GDPR was not their problem.” In Asia-Pacific, only 12% of businesses believe they are ready for GDPR.

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Consulting Consulting Surveys Analytics 40

Altitude

OCTOBER 27, 2017

T he European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.

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Personalization CCNG Contact Center 40

Verint

APRIL 30, 2018

In the two years since the EU adopted the General Data Protection Regulation (GDPR), firms across the globe have been busy preparing to comply with the new regulations that provide data privacy protections to EU residents. Ultimately, it’s up to your organization to decide how to create processes that comply with GDPR.

Contact Center 27

Contact Center Personalization Customer Experience Call Center 27

Dialer 360

JANUARY 9, 2020

In such a hectic milieu, the call center GDPR compliance may not be top of mind. With the new enforcement of General Data Protection Regulations (GDPR), the European Union has changed the way of data usage altogether. Therefore, our experts have put together some prioritized features of call center GDPR acting.

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Call Center Contact Center Management 26

MiaRec

JANUARY 19, 2023

To comply with regulatory compliance, such as GDPR or PCI-DSS , and data security policies, contact centers use r edaction to remove sensitive content from the transcripts and audio recordings. In today's digital world, maintaining data privacy and protecting sensitive personal information are more important than ever before.

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Contact Center Accountability Personalization Analytics 88

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Building a Foundation for Sustained GDPR Compliance. Learn more.

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