Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

Outsource Consultants

NOVEMBER 29, 2021

Look for essential support functions to remain in office, particularly: In cases of compliance or security, where clients insist on in-office controls. Where access to physical items is critical to the agents’ job, like technical support for physical products and equipment. Biggest Remote Work Challenges in 2022.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. Decision support tools help agents make faster, smarter decisions based on problem diagnoses, previous successful actions and other relevant contextual information. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

DMG Consulting

OCTOBER 4, 2018

Organizations that invested in them spent lots of time finding and loading the data and trying to get their employees, particularly those in contact centers, customer service organizations, technical support functions and field service, to use the solutions.

Management 72

Management Virtual Agent Gamification Technical Support 72

NobelBiz

FEBRUARY 22, 2023

9- Contact center expenses are high Many of the costs associated with traditional on-premise contact center systems , such as hardware, licenses that need to be updated frequently, specialized technical support employees, and high energy consumption, are pretty expensive. No use for in-house technical support staff.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

9 – Contact center expenses are high Many of the costs associated with traditional on-premise contact center systems , such as hardware, licenses that need to be updated frequently, specialized technical support employees, and high energy consumption, are pretty expensive. No use for in-house technical support staff.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

JustCall

AUGUST 10, 2022

Setting up might require technical support. Cloudtalk offers an onboarding portal with onboarding specialists, who take you through everything within 5 minutes. Avoxi, on the other hand, does not offer in-person training. Cloudtalk offers features such as predictive dialer and smart dialer, which Avoxi does not. Aircall Overview.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52