Service Strategies

NOVEMBER 3, 2016

For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team.

Customer Experience 40

Customer Experience Management 40

Service Strategies

NOVEMBER 3, 2016

In this on demand webcast, hosted by Service Strategies, on transitioning From Frontline Staff to Brilliant Customer Success Team you will gain insight into the key issues involved in developing a strong customer success team. Do you or your team touch the customer?

Accountability 40

Accountability Management Customer Experience 40

CSM Magazine

MAY 5, 2022

I have been in the Workforce Management (WFM) business for over 20 years and during this time, contact centre leaders have again and again told me that one of their biggest challenges is balancing the needs of employees with great customer service. 7 ways to crack the code using agent self-scheduling. I can’t afford to lose my people.”

Self service 52

Self service Service level Analytics Coaching 52

COPC

JUNE 4, 2020

Byron is a veteran in the ITES-BPO industry in the region, and a strong proponent of the COPC Customer Experience (CX) Standard, himself being one of the 35+ Certified COPC Implementation Leaders in TDCX Malaysia. Now more than ever, we need to be ready to change.”. — Byron J. Q: Hi Byron, thank you for your time today.

Best practices 55

Best practices Automotive outsourcing Contact Center 55

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.

Contact Center 52

Contact Center Consulting Consulting Call Center 52