Bright Pattern

OCTOBER 3, 2018

As businesses move from brick and mortar stores to online shops, they are able to reach a much larger and global audience base, increasing their sales potential. But that also signifies a significant increase in the competition as more companies are trying to woo the same set of people.

Customer Service 73

Customer Service Sales 73

Russel Lolacher

MAY 30, 2022

In this episode of Relationships at Work, Russel chats with author and keynote speaker Gregg Ledermen on how being a good human through knowing your values and embracing your vulnerability can make you a better human leader at work. The importance of living your defined values. And here is why he’s awesome.

Airlines 52

Airlines Employee engagement Finance Personalization 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Many of the tips are those from experts directly in the call center industry.

Best practices 140

Best practices Feedback Call Center Coaching 140

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. Author of FOUR books on getting customer experience right. Service Culture Book. And here’s why he is awesome.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52