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Five Tips for Getting the Most out of ICMI Contact Center Expo 2019

Bright Pattern

Spring is a time for renewal, growth, and expansion. It is an exciting season that encourages people to take action and create change. So there’s no better time to attend some of the top customer experience events of the year.

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The Top Customer Service Conferences to Attend in 2020

Fonolo

Wondering what customer service or contact center conference to attend in 2020? Not only is it a chance to find out what everyone is working on — and hopefully pick up some tips — but it’s also a chance to meet with our peers. Customer Contact East, Ft. ICMI Contact Center Expo, Ft.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.