First call resolution Interactive Voice Response Multi-channel support Video 
ProProfs Blog
JULY 29, 2020
8 Strategies to Improve Call Center Customer Experience. Personalize Every Single Call. Improve First Call Resolution (FCR). Leverage Interactive Voice Response (IVR). Consistently Train Your Support Squad. Emphasize Call Flow Management. Table of Contents [ Hide ].
Hodusoft
AUGUST 9, 2023
Enhance FCR A study conducted by SQM Group revealed that nine out of every ten respondents (93 percent, to be precise) expect their issues to be resolved or their queries to be answered on the very first call. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.
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