experts 
Steve DiGioia
SEPTEMBER 5, 2022
An “expert”. But who is really an expert? What Are the Requirements to be an Expert? Which one of these is the expert? Do You Have an Expert Skill? Even with a wide-ranging set of skills and talents, we don’t feel like an expert. I’m clearly NOT an expert. Experts do what they do for many years.
ShepHyken
APRIL 13, 2022
Just out of college I started my career as a customer service expert. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. The post The Day I Became a Customer Service Expert and Two Important Lessons? That makes me one of the lucky ones. Follow on Twitter: @Hyken.
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Callminer
JUNE 28, 2023
Learn more about new product innovations and review some of the most influential innovative products in recent times, according to business experts.
Callminer
OCTOBER 12, 2022
Read on to hear advice from industry experts on how to reduce product recalls. Product recalls can have a dramatic impact on both a business's reputation and bottom-line.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Callminer
AUGUST 30, 2021
We share input from business leaders and call center experts on the most impactful call center innovations that can transform your call center KPIs, processes, and improve results.
Call Experts
APRIL 8, 2024
Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. says Call Experts CEO Abby Leibowitz.
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FROM 35+ WORLD CLASS CONTACT CENTER EXPERTS! This event will bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. 35+ thought leaders and experts revealing new methods that will impact your future success.
Speaker: Cognigy and CCT
Join this live discussion with two contact center solution experts on how to enable live agents to work across all digital channels and deliver a professional multi-experience across all touch points. But what about other digital channels? Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice.
Advertiser: ZoomInfo
Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running?
Advertiser: Vanilla Forums
This year's edition includes: Insight from 21 top community experts. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021. 7 key trends to expect in 2021. Be prepared for 2021.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021. The new year is here and it's time to plan for the ever-changing needs within our industry. Join CCNG's Fireside Chat for an interactive and energetic discussion as CCNG members share insights and predictions for 2021.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement.
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy.
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