Playvox

AUGUST 15, 2022

While most contact centers have successfully transitioned to some form of remote workforce since COVID shutdowns, the return to fully on-site work—and its effect on agents—is unclear. That’s due, in part, to uncertainty fueled by the continued emergence of COVID variants. But there’s more to it.

Contact Center 77

Contact Center Gamification Surveys Management 77

aircall

JANUARY 5, 2022

If there were ever a question of how important a high-performing technology team is to an organization’s success, the pandemic has provided an unequivocal answer. As a direct result of the creativity and ingenuity IT teams have shown during the past two years, a new challenge has come to the forefront: how to retain top tech talent. .

Employee engagement 62

Employee engagement Benchmark Surveys Technology 62

GetFeedback

JUNE 5, 2018

You need the data, but how do you get it without putting people off? In this post, we’ll cover the basics—what progressive profiling is, why it’s beneficial, and how you can make the most of it. It’s also frequently the reason companies cite for missing their revenue targets. What is progressive profiling?

CRM 68

CRM Surveys Best practices Marketing 68

Amity

NOVEMBER 14, 2018

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. The sales to customer success handoff is one of the most important intersections in the customer journey. It can make the difference between successful product adoption or a churn risk waiting to happen.

Sales 87

Sales CRM Accountability B2B 87

LiveChat

SEPTEMBER 27, 2016

I guess they didn’t read our article about how we can be better gift givers. According to Roy Erez, CEO of Loop Commerce, an e–gifting service: Loop research and data from its network of retailers found that one in four gift shoppers cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online.

Sales 73

Sales Advertising Marketing Self service 73

JustCall

APRIL 3, 2023

So, how can businesses create exceptional experiences that keep customers coming back? According to a study by PwC, 73% of consumers cite customer experience as an important factor in their purchasing decisions. A positive customer experience is no longer just nice to have; it’s a necessity. Let’s get going.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40