ChurnZero

NOVEMBER 8, 2019

CRM s and Customer Success Platform s – What’s the Difference? . Customer Success Platforms work to foster on-going customer value after the initial purchase. These platforms focus on engagement and are driven by the customer data you r team collect s every day. Development and Management: .

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

LiveChat

NOVEMBER 9, 2018

You can’t expect customers to make purchases and share their credit card numbers on an e-commerce platform that seems dodgy. A survey by Actual Insights showed that around 61% of people did not buy from an e-commerce platform because a trust logo was not present. For instance, eBay gives you an option to sign in or continue as a guest.

Abandon rate 31

Abandon rate Chatbots Sales Accountability 31

Education Services Group

OCTOBER 27, 2020

CS Meets ES: Driven by Outcomes. Thorough trial and error will strengthen your delivery to the client and help you understand the best practices for your business. Ron Arndt, Education Success Lead. Honestly, I wish I were able to attend every one of the breakout sessions at TSIA Interact, as each one I did attend was valuable.

Education 52

Education Best practices Journey mapping Analytics 52

CallSource Insights

NOVEMBER 15, 2018

As intended, Google built its analytics platform to be able to adapt to the needs of most businesses both large and small. Marketers have found uses to maximize and clean up the platform for their companies which have made their way into the standard platform we have today. If you do not know ask your IT professional.

Analytics 70

Analytics Accountability Marketing APIs 70