Customer Service Life

NOVEMBER 6, 2019

I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. Do other channels offer better customer experiences?

Customer Support 80

Customer Support Contact Center Self service Engineering 80

ChurnZero

AUGUST 25, 2020

Anna Talerico, Arthur Ventures Anna ( @annatalerico ) is an Operating Partner at Arthur Ventures , an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. Anna works with portfolio companies to find opportunities to accelerate growth and create value.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

ChurnZero

NOVEMBER 8, 2019

These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Customer Relationship Management systems (CRMs) have changed the game when it comes to how companies know and track their customers. This makes a CS Platform an invaluable tool for any SaaS company. . .

CRM 63

CRM SaaS Chief Customer Officer Accountability 63