Cisco - Contact Center

MAY 30, 2023

This blog was co-authored by Patricia Martinez. We invite you to celebrate with us at Cisco Live 2023 in Las Vegas from June 4 t… Read more on Cisco Blogs Take time to recognize all you’ve achieved so far this year.

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Entertainment 52

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

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Customer Service Entertainment Morale Scripts 328

Cisco - Contact Center

MAY 23, 2023

With sunny skies, and an entertainment calendar filled with music, shows, immersive experiences, Las Vegas is a great city to visit in the summer. For me, the special draw is Cisco Live 2023 , and the … Read more on Cisco Blogs

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Entertainment 74

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. HubSpot is a prime example of content marketing done right.

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Entertainment Engineering Marketing Analytics 90

ShepHyken

DECEMBER 14, 2020

Steven Van Belleghem) In this blog, you can find the 8 customer experience trends for 2021 that I’m looking forward to. And, his second trend about how every company is now an entertainment company. ” 8 Customer Experience Trends for 2021 by Steven Van Belleghem. Something to think about!) That’s just two of the six.

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Customer Service Entertainment Customer Experience Marketing 346

Beyond Philosophy

JUNE 15, 2016

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. eBay is trying to make the experience easy and personalized.

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Entertainment Consulting Consulting Customer Experience 283

Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

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Entertainment Accountability Consulting Consulting 315

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

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Entertainment Scripts Personalization Advertising 80

ShepHyken

AUGUST 14, 2020

Content can be designed to raise revenue, sell products, educate, or entertain the consumers. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. However, the focus needs to be on building connections, and building emotion, humanity.

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Customer Experience Entertainment Sales Healthcare 321

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. And then the stories go viral or become the subject of well-produced and highly entertaining country song on YouTube. He was roused, where it appeared he would get to work.

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Airlines Entertainment Banking Consulting 274

Beyond Philosophy

JANUARY 19, 2022

Usually, you think of VR as an entertainment experience. However, Coca-Cola is taking their use of AR and VR beyond traditional entertainment and gaming use into new areas. So, they’re creating a solid connection with customers via an interaction with the products they bought and enhancing the experience with technology. .

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Entertainment Real estate Technology Engineering 222

Beyond Philosophy

JULY 31, 2017

But stories aren’t just useful tools for entertainment and customer engagement. I tell them in blogs, in the books I write, and in the webinars we offer. If you enjoyed this blog you might also enjoy these: Revealed: What Motivates and Keeps Your Millennial Workers Happy? Telling Stories to Get a Point Across.

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Entertainment Coaching Consulting Consulting 314

Beyond Philosophy

DECEMBER 2, 2021

For example, the entertainment industry thrives on it. That’s only one example of dozens in entertainment. Then, carefully guide the arm to set the needle at the outside edge of it gently—all those types of things bring you back to days gone past. A vast industry exists around nostalgia.

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Entertainment Construction Consulting Consulting 222

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

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Entertainment Surveys CRM Feedback 40

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. For this blog post we use the original configuration file. For additional information, see Editing a training configuration file.

Entertainment 88

Entertainment Advertising Surveys Accountability 88

Beyond Philosophy

JANUARY 10, 2019

Let’s say one of the categories in your mental accounting is entertainment and that you have already spent all your money in this category by the 17 th of the month. If you enjoyed this post, you might be interested in the following blogs and podcasts: How Do Customers Decide If Their Experience is Good or Bad?

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Accountability Customer Experience Entertainment Benchmark 318

24-7 InTouch

JANUARY 31, 2024

With the increasing demand for interactive entertainment, gaming brands are increasingly elevating online gaming as a powerful avenue to engage with their audience. As the online landscape evolves, it is crucial for brands to remain vigilant about safety measures and regulatory compliance.

Entertainment 52

Entertainment Government 52

Outsource Consultants

MARCH 9, 2023

Offer Entertainment and Recreation The reality of the working world today doesn’t have to consist of sitting in traffic, then in an office filled with white noise, followed by another bout with traffic on the journey home. Find a BPO Partner With Happy In-House Staff Many of the examples in this blog have come straight from our BPO partners.

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Morale outsourcing Call Center Entertainment 128

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In this blog post, we’ll explore why social media customer service is so important and why businesses should prioritize it.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

Beyond Philosophy

JULY 19, 2016

Instead, many institutions these days seem to be selling a pleasant and entertaining four-year vacation. What will become of higher education if the current trend continues – a race toward offering the most luxurious, entertaining and comfortable path to a degree – is unclear. What does this do for a university’s brand?

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Education Entertainment Government Healthcare 170

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business.

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Customer Service Entertainment Customer Care Customer Experience 194

CSM Magazine

MAY 12, 2022

Then incorporate other forms of marketing like social media, blog posts, videos, flyers, etc. Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. Reasonable Rates And Discounts.

Customer Experience 52

Customer Experience Entertainment Advertising Marketing 52

Beyond Philosophy

NOVEMBER 4, 2018

We all know that Netflix is convenient, you just subscribe and your entertainment is waiting for you (often with pretty spot-on suggestions). Why make a customer come down to the store, or even open the app if they are going to need more of your product in a few weeks time? Subscriptions are the ultimate convenience.

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Customer Experience Banking Transportation Entertainment 405

Cisco - Contact Center

APRIL 10, 2024

We discussed the notion that… Read more on Cisco Blogs Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

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Entertainment 80

Customers That Stick

JANUARY 23, 2020

You’ll find examples from a variety of fields, from healthcare, banking, and entertainment to small. 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers’ experience. Read the rest here. » » Related Stories Is Customer Service Dead?

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Entertainment Healthcare Banking Customer Service 103

Beyond Philosophy

DECEMBER 15, 2022

It needs to have an element of entertainment or engagement that serves those relationship needs between people. It’s about my goal for my relationship with the person. Therefore, it’s not enough even to have a fantastic #customerexperience if we want something to go viral.

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Entertainment Airlines Advertising Technology 195

Beyond Philosophy

APRIL 25, 2019

Furthermore, the examples Hedgecock has seen are funny and entertaining. If you enjoyed this post, you might be interested in the following blogs and podcasts: Why Too Many Choices Can Be Killing Your Bottom Line. While it sounds creepy at first, it is useful once you experience it. To listen in , please click here.

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Technology Entertainment Consulting Consulting 296

Tethr

MAY 13, 2020

Plenty maintain a blog presence. When you use your content as an outlet to educate, offer opportunities, inspire or entertain, you are demonstrating that you are a business that puts people first. The ones consumers absolutely love…they possess something that others lack. All businesses advertise. Most run social media accounts.

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Entertainment Advertising Education Accountability 110

Anexa BPO

OCTOBER 15, 2021

The world of commerce has seen a dramatic new format – one that blends entertainment with interactive and instant purchasing. Because live commerce is entertaining and immersive, it can accelerate conversion, telescoping customer decision journeys all the way from awareness to purchase.

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outsourcing Entertainment Business Process Outsourcing Sales 52

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. If you enjoyed this post, you might be interested in the following blogs and podcasts: CUSTOMER SATISFACTION IS DECLINING IN THE UK. To hear more about our discussion on “Is Any Attention Good Attention?”

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Entertainment Sales Consulting Consulting 277

Beyond Philosophy

FEBRUARY 10, 2020

Examples could be Apple moving from equipment and into entertainment, or Dyson moving from vacuums into fans. New Sales Growth: This area includes increases in sales, market share, or new customer acquisition. New Sales Growth includes expanding your offerings to capture a new type of customer.

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Consulting Consulting Entertainment Telecommunications 431

Customers That Stick

JANUARY 16, 2020

Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. FROM THE PUBLISHER: Today we are living in the “digital disruption era.”

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Entertainment Customer centricity Technology Customer Service 78

ShepHyken

JULY 11, 2016

I have written about this subject in the past – yet I assure you this blog post is not a rehash of previous ramblings. One of my favorites is the convenience fee that’s levied when ordering concert or other types of entertainment tickets online. Or when a hotel charges separate WiFi fees for each device that’s used.

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Customer Service Entertainment Banking Customer centricity 204

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. The researchers explain the game rules to the participants, which usually involve a choice. The participants play, typically competing for a payout.

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Marketing Entertainment Consulting Consulting 406

Call Design

APRIL 3, 2022

The introduction of gamification can help build a competitive and entertaining element to training programs that might otherwise be perceived as boring. Providing your employees with a sense of advancement and purpose can be achieved with regular personal development and upskilling.

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Gamification Entertainment Coaching Employee engagement 88

Beyond Philosophy

MARCH 22, 2017

Does anyone else find it entertaining that in China they order American Take Out? Delivering the Goods. Delivery is key for McDonald’s food in other part of the world, mostly Asian countries. Last year, China’s delivery business grew by 30%. McDonald’s sees delivery as a huge opportunity for growth outside of China and other Asian countries.

Entertainment 319

Entertainment Consulting Consulting Customer Experience 319

ConvergeOne

AUGUST 23, 2022

Home appliances, self-checkout, consumer electronics, entertainment, medical devices and smart buildings help us every day. Have you noticed that more and more automation is finding its way into our daily lives? Think of all the new (or near-new) conveniences we have available to us.

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Customer Experience Entertainment Virtual Agent Accountability 80