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Who Is Today's Call Center Agent?

CCNG

With our industry's continued frenetic growth and recent staffing shortages, we have become so fixated on headcount that we often end up treating the hiring and training process as a production assembly line. We train them en masse, hope they stick around, and often, see them off unceremoniously if they underperform or we no longer need them.

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How to Transition Back to the Call Center After COVID-19

Fonolo

Determine Your Ability to Meet Demand Throughout Transition. Common spaces such as washrooms, elevators, meeting rooms, and the canteen should be disinfected more frequently. It’s likely that businesses will not open en masse and this will impact your employees in various ways. Additional cleaning. Did you know?

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10 Ways to Build Customer Centric Organization

ProProfs Blog

A few staff meetings. What they do is basically put a premium on the customer and their experience with the product, service, or brand. While it may not seem like a significant move to begin with but pair it with the brand and product tweaks and you have an image restoration project underway. But what is customer centricity ?

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When Monsters Attack – Your Support Department

Nicereply

This policy and the associated product changes to enforce it were designed purposefully to build trust between parents concerned about the safety and security of their children and the company’s social responsibility. The support leader was pulled into a room full of executives to discuss a strategy. ” The room fell silent.

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19 Important VoIP Features (Every Modern Business Needs)

JustCall

Sales teams often use the feature to notify leads about promotions or send marketing messages en masse. The participants of a three-way call (or more participants) can freely contribute to the call, ask questions or provide answers, depending on their role in the meeting. With the dialing process automated, there is no room for error.

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