AWS Machine Learning

APRIL 16, 2024

Reusability – You can reuse CloudFormation templates across multiple environments, such as development, staging, and production. Additionally, we explore topics such as version control, aliases, integrating AWS Lambda functions, creating conditional branches, and enabling logging. Amazon Lex bots also support aliases.

Management 84

Management Construction APIs Chatbots 84

Enghouse Interactive

JULY 16, 2018

These apps have features such as bill pay, account alerts, mobile deposits, fingerprint authentication, and peer to peer transfers. 62% of Americans use some sort of digital banking as of 2018, so consumers have enrolled in these programs en mass. Digital channels are only as effective as the contact center that supports it.

Banking 40

Banking Customer Experience Contact Center Interactive Voice Response 40

AWS Machine Learning

SEPTEMBER 22, 2022

Earlier this year, Amazon Comprehend , a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text, launched the Targeted Sentiment feature. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Get started with Targeted Sentiment.

APIs 66

APIs Contact Center Feedback Analytics 66