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5 Omnichannel Outbound Use Cases that Outperform Your Auto-Dialer

SharpenCX

OCTOBER 21, 2021

Chugging through lists of callers might appear productive, but it doesn’t get you in front of your customers. Automate phone calls, text messages, emails, or any combination of channels, to send your customers appointment reminders, ask them to pay a bill, opt-in for deals and promotions, or collect feedback with CSAT surveys.

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Text Messaging Is Still Alive and Kicking after 25 Years

LiveChat

MARCH 16, 2018

While SMS was once a person-to-person messaging platform where two people messaged each other, A2P SMS, where a web app is used to reach out to a mobile subscriber (or vice versa with P2A messaging) has allowed businesses to send messages en masse to their customer base. Appointment reminders. Product launches. Sales promotions.

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