en decision-trees-for-customer-service 
aircall
JUNE 28, 2018
The topic of outsourcing customer service can be a difficult conversation to have for a few reasons. Will my customers notice and revolt? Customer service is more important than ever. In fact, customer service is a narrow concept — nowadays we’re talking about customer experience.
JustCall
APRIL 5, 2022
The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP Features for Sales and Customer Support Teams. a call from a VIP customer might go directly to their account manager). Smart call routing. Voicemail drop.
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