Injixo

APRIL 14, 2020

Low employee engagement is a problem that many companies face. Sometimes, this may be hard to see, but there are some clear signs for you to look out for. Especially in this day and age, with the unemployment being extremely low, it is already enough of a challenge to recruit new employees for your contact center.

Employee engagement 52

Employee engagement Contact Center 52

DMG Consulting

APRIL 8, 2024

AI-Enabled WFM Promotes Efficiency and Flexibility View this article on the publisher’s website. But this is just the start of many innovations being introduced into the WFM market. DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Playvox

JANUARY 25, 2024

If you think about that, you’ll do things differently.” Are you taking the right steps to evolve toward workforce engagement management? Are you taking the right steps to evolve toward workforce engagement management? This guide will explore the whats, hows, and whys of workforce optimization.

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Noble Systems

MARCH 19, 2021

Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). The Best SMB Call Center Solutions and Features. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98