LiveVox

SEPTEMBER 3, 2023

More contact centers are experiencing a big uptick in call volume and hold times, with fewer overall agents available to take those calls, primarily due to the increased pressure brought upon by COVID-19. It’s more important than ever to think about improving your current inbound Interactive Voice Responder (IVR) functionality. The post Inbound IVR Functionality that Your Contact Center Needs appeared first on LiveVox.

Interactive Voice Response 52

Interactive Voice Response Contact Center 52

Comm100

SEPTEMBER 3, 2023

In today’s customer service and support world, expectations are high. Whether demanding faster responses, more personalization, or greater convenience – customers expect a lot when they communicate with brands, and almost all of them think that they’re falling short. 99% of customers believe companies need to improve their service & support. To meet these expectations, companies must achieve human-bot harmony – the perfect blend of human agent support and automation across every interaction,

Chatbots 40

Chatbots Wait times Personalization Technology 40