Sun.Aug 20, 2023

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Boosting Customer Service Online Chats

LiveVox

Customer service online chats aren’t just fast and convenient; they’re in demand. Modern consumers prefer live chat over any other support channel, and they expect the companies they do business with to offer it as part of a well-rounded customer service experience. The post Boosting Customer Service Online Chats appeared first on LiveVox.

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Measuring Success: Using Analytics and Reporting in Legal Case Management Software

CSM Magazine

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. With the increasing complexity of cases and the need for data-driven insights, legal case management software equipped with robust analytics and reporting tools has become indispensable.