Lumoa
OCTOBER 15, 2023
How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.
SharpenCX
OCTOBER 15, 2023
These days, it feels like you can’t turn on the TV or open a web browser without some reference to artificial intelligence (AI). While many organizations have been using artificial intelligence and automation in some way, shape, or form for some time, 2023 has undoubtedly taken it mainstream and ushered in a widespread era of AI. AI-powered technologies—once only practical and feasible for large enterprises with big budgets and sophisticated expertise—are now accessible to everyone and used for
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JustCall
OCTOBER 15, 2023
Every business wants to have a rock-solid local footing. And why not? About 49% of customers want to buy from businesses with a local presence. However, managing global customers while tackling the grass-roots issues can be challenging for any contact center: In this guide, we will understand how you can tackle the local challenges without compromising on international service quality, no matter where your customers may be. 7 Critical Challenges in Building a Local Presence for Your Contact Cent
SharpenCX
OCTOBER 15, 2023
Thinking about incorporating artificial intelligence (AI) into your contact center processes and customer experience? There are some key questions to consider. Learn more.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
JustCall
OCTOBER 15, 2023
If you think people will answer a phone call from a number that they don’t recognize on their caller ID, think again. As per data, people are 4x more likely to answer calls from local numbers: Moreover, if the call comes in from an ‘unknown’ number, 80% would be “extremely unlikely” to answer the call! Clearly, businesses must consider using Caller ID for customer loyalty.
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