Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and process vast amounts of data, AI is transforming the way call centers operate. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

TeamSupport

JULY 25, 2023

As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. You train them on understanding customer needs and how to demonstrate empathy so customers leave the interaction feeling seen and heard.

Customer Support 98

Customer Support Chatbots Self service Customer Service 98

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. This analytics realm unlocks the potential for smarter decision-making, boosting both customer satisfaction and operational efficiency.

Analytics 98

Analytics Call Center Scripts Contact center software 98

kommunicate

JULY 25, 2023

Last Updated on July 25, 2023 We are living in the era of ChatGPT. There are more and more interesting use cases of ChatGPT coming out every day. Like, for instance, writing entire novels and poems. Programmers have been using ChatGPT to write code. The world of Artificial Intelligence has not been the same since [.] The post Transform any PDF or Document into a Chatbot in Just 5 minutes with ChatGPT appeared first on Kommunicate Blog.

Chatbots 95

Chatbots 95

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Upstream Works

JULY 25, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Ways AI Enhances Contact Center Reporting appeared first on Upstream Works.

Contact Center 78

Contact Center Management Call Center 78

AWS Machine Learning

JULY 25, 2023

With recent advancements in generative AI , there are lot of discussions happening on how to use generative AI across different industries to solve specific business problems. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. It is all backed by very large models that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs).

APIs 79

APIs Healthcare Accountability Engineering 79

ConvergeOne

JULY 25, 2023

“Prepare for the unknown by studying how others in the past have coped with the unforeseeable and the unpredictable.” – George S. Patton Let’s think about this saying and how it relates to the current change we are seeing in business-related technology. With every new addition into our ever-changing ecosystem, there have been ways to understand, add and protect business data that could be affected.

Healthcare 78

Healthcare Technology Personalization 78

Tethr

JULY 25, 2023

Learn how conversation intelligence technology can provide churn risk insights to improve customer retention.

Customer retention 95

Customer retention Technology 95

JivoChat

JULY 25, 2023

Check-plagiarism is a freemium plagiarism checker. Well technically, it is a platform with multiple tools, but today we are going to take a look at its plagiarism checker which is what it’s known for. In this review, we will check whether this tool is accurate or not, how easy it is to use, and whether you should invest in its premium features or not.

APIs 75

APIs 75

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

SQM Group

JULY 25, 2023

This blog will discuss some simple ways to make a difference in your call center without making any significant financial or time investments.

Abandon rate 81

Abandon rate Call Center 81

JivoChat

JULY 25, 2023

Learning how to sell antiques online is a very important step for entrepreneurs who want to create a thrift store, or even resell their own vintage items. Nowadays, these types of products are attracting many customers worried about sustainability and also the ones looking for unique special items Selling antiques online offers several possibilities.

Advertising 75

Advertising Accountability Sales Analytics 75

Cisco - Contact Center

JULY 25, 2023

Over the past few years, connected technologies have shifted into overdrive, causing businesses to reassess their digital infrastructures.

Technology 80

Technology 80

Cyara

JULY 25, 2023

Organizations that prioritize customer feedback as a key input to make their critical business decisions are the ones that will survive and thrive. Why?

Feedback 67

Feedback 67

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Helpware

JULY 25, 2023

Listening to the voice of the customer is crucial. Detailed VOC analytics will improve customer experience and give you a leg up on the competition.

Analytics 75

Analytics Customer Experience 75

Cisco - Contact Center

JULY 25, 2023

Bad actors have learned that network devices such as routers and switches can be among the most valuable systems to target to achieve persistent engagement.

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AWS Machine Learning

JULY 25, 2023

As a pioneer in artificial intelligence and machine learning, AWS is committed to developing and deploying generative AI responsibly As one of the most transformational innovations of our time, generative AI continues to capture the world’s imagination, and we remain as committed as ever to harnessing it responsibly. With a team of dedicated responsible AI experts, complemented by our engineering and development organization, we continually test and assess our products and services to define, me

Engineering 52

Engineering Consulting Consulting Technology 52

LiveVox

JULY 25, 2023

“Work as if you don’t have kids. Raise your kids as if you don’t work.” What a cliché. But that unattainable, impossible statement is common among full-time working moms. It makes you feel inadequate, like you’re not doing something right. It hits hard. Harder for someone like me who is a full-time working mom with […] The post Finding Your People + Celebrating Difference During Disability Pride Month appeared first on LiveVox.

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

TCN

JULY 25, 2023

UK, London/Midlands – July 25, 2023. TCN, Inc., hosts its first UK networking and education. The post TCN hosts its first UK lunch and learn event attended by key representatives in the credit and collections industry. appeared first on TCN.

Education 52

Education 52

CSM Magazine

JULY 25, 2023

The main reason businesses turn to IT staffing agencies is to make the task of assembling a highly competent IT team easier. An IT staff augmentation service can be invaluable for a time-sensitive project or immediate hiring need. While it’s true that IT skills are becoming popular, not every company has the expertise or capacity to effectively source and screen candidates with these specialized skills.

Advertising 52

Advertising Consulting Consulting Technology 52

ShepHyken

JULY 25, 2023

Empathy in Customer Service I’m sorry for the somewhat morbid title, but I wanted to catch your attention. Here is a short version of the story that sets up this week’s Shepard Letter. A friend shared that one of his in-laws passed away a few months ago. Afterward, the family tried several times to cancel a newspaper subscription, but the publisher’s customer service agent kept saying, “No.

Customer Service 59

Customer Service Accountability Management Customer Experience 59

Cisco - Contact Center

JULY 25, 2023

CRN ® , a brand of The Channel Company, has named Cisco as a Finalist for the 2023 CRN Tech Innovator Awards.

Transportation 52

Transportation 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

Integrity Solutions

JULY 25, 2023

The banking industry is undergoing a significant transformation, driven by technological advancements, changing customer expectations and evolving regulatory landscapes. From cybersecurity threats to the rise of credit unions, from the growing importance of customer experience to the challenges of digital transformation, banks must adapt and address these issues to remain competitive and build trust in an ever-changing financial landscape.

Banking 72

Banking Coaching Sales Employee engagement 72