ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 156

Customer Service B2C Customer retention Government 156

kommunicate

AUGUST 6, 2023

Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. One can easily ask these chatbots to write code for a mobile app or help summarise a 1,000 pages book in seconds. But healthcare is a very complex industry. [.

Healthcare 92

Healthcare Chatbots Customer Support 92

MiaRec

AUGUST 6, 2023

BIG CX UPDATE | MiaRec Tatiana Polyakova , COO of MiaRec , joins Kieran Devlin of CX Today for the Big CX Update to talk about: ? The new products and features coming to MiaRec ?Transforming quality management in the contact center ? Leveraging generative AI and Machine Learning in the contact center Polyakova provides an insightful look at the next 12 months of MiaRec’s products and features roadmap, and the valuable benefits to customers and partners that they entail.

Analytics 52

Analytics Call Center Quality management Contact Center 52