Wed.Oct 21, 2020

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Oct 21 – Customer Success Jobs

SmartKarrot

Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

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Customer Advocacy and Community

Speaker: Liz Richardson and Deena Zenyk

By following a step-by-step process that uses your community to develop a customer advocacy program. Higher Logic is partnering with Captivate Collective’s Liz Richardson and Deena Zenyk, both of whom are pioneering leaders in the customer advocacy field. What you’ll learn: Best practices for architecting a customer advocacy program.