ai 
Enghouse Interactive
OCTOBER 21, 2020
AI Makes It Possible (Blog Series). How AI-Enabled Super-Agents Improve CX. Enable your Super-Agents with AI to Deliver Better CX. Agents will become more capable when using AI and should be comfortable doing so. Leverage AI to Transform the Customer Experience. Key Learnings from Kate Leggett and Steve Nattress.
TeamSupport
OCTOBER 21, 2020
AI-powered assistants respond to customer queries and issues instantly, gather in-depth information about the service or product, and advise buyers to make better decisions. Additionally, these AI-powered tools can learn from common issues and offer accurate solutions for a specific issue.
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Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
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Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Speaker: Tom Lewis, CEO of SmartAction
In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
Speaker: Gary Davis, SmartAction CEO
What’s surprising to many is that, firstly, getting alignment from internal stakeholders may be the biggest challenge in the conversational AI journey, and, secondly, most of the work to improve virtual agent performance actually happens after going live.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
To convince stakeholders, one must develop a business case for conversational AI in the first place. In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent.
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AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Quality Assurance is a major challenge for contact centers today.
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Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage. While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle.
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What type of ASR is able to be tailored to your Conversational AI? It is an End to End Deep Learning ASR. This type of ASR can be trained with your audio data to make sure the intent is captured and the transcription is accurate for your use case. It can also be continually trained and improved to gain more accuracy and focus.
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Read this eBook to discover how to implement AI for the best results in your contact center. Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human.
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We believe in the power of AI to automate self-service when appropriate and to drive more meaningful engagement through advanced performance solutions such as workforce management and reporting. At LinkLive, we have a security-first mindset and a purpose-built approach to providing excellent CCaaS solutions.
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Until recently, the only way to accurately produce real-time audio transcription has been to employ voice writers to convert audio to text using dictation software and clean up the transcript before producing the final output. Today, many companies are deploying automatic speech recognition in place of voice writers.
Advertiser: Interactions LLC
But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.
Speaker: Derek Roberti, VP Technology, Cognigy
This is where AI comes into play. Is AI about to take over contact centers entirely? But it is going to power all their interactions, even the human agent ones, as we shall see.
Speaker: Tony Medrano, CEO of RapportBoost.ai
How AI is empowering agents rather than replacing them. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations. How artificial intelligence can improve your organization's KPIs through machine learning. October 23th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
By the end of this webinar, you will know: If your organization is ready to implement AI. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. How these emerging technologies can improve engagement, reduce churn.
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How to test AI ASR solutions. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. Download our solution brief now.
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
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Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
Advertiser: ZoomInfo
Prepare your organization for automation with AI. You’ll learn the best growth strategies to: Get your sales and marketing teams aligned. Define and agree on “qualified leads”. Level up your marketing automation.
Advertiser: ZoomInfo
This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)
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How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
How to harness conversational AI technology to improve the employee experience. We’ll also share solutions to foster a work environment that supports and empowers employees for the long run. You’ll learn: The impact of repetitive, monotonous work on mental health. Why it’s time to rethink agent performance KPIs and handling processes.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
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Experience the transformative power of AI in customer service! Discover how AI-driven contact centers revolutionize interactions, streamline operations, and deliver hyper-personalized experiences.
Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact
With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers. Join our live education session, backed by new independent studies to learn more about: AI: The basics. Why does my contact center need to adopt AI now?
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. And more!
Speaker: Tiffany Anderson, Director CX Process/Initiatives, Purchasing Power & Brian Morin, CMO, SmartAction
Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Key takeaways: Step-by-step process for conversational AI self-service implementation. A plan for your contact center to introduce AI automation in the next six months.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI. What role do emerging technologies such as AI play? Tune in on November 21st and get the answers to questions like these: What are the forces driving complexity in the Contact Center?
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
At the highest level, AI is about helping us be the best version of ourselves as humans. How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Designing for AI requires new considerations and new ways of thinking. In CX, there's also controversy.
Speaker: Rana Gujral, CEO at Behavioral Signals
With the help of AI and voice data, conversations can be broken down and analyzed, helping businesses make changes to calibrate these conversations and ultimately improve outcomes. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. 4th Edition State of the Connected Customer
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Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience. Real-time agent assist technology is enabling leading contact centers to accomplish these goals.
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Learn about advances in Conversational AI/Voicebots to reduce agent load. Envision what the call center of the future would look like with real-time AI solutions. In this session, you will: Discover opportunities for agent enablement tools to increase first call resolution.
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Artificial Intelligence (AI) has now become the most efficient and effective way to ensure that your organization can meet these expectations. But then the questions become: What kind of AI? Just as importantly, they need to maximize whatever advantages they have and eliminate any issues and shortcomings.
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