ShepHyken
OCTOBER 27, 2023
This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. The concept of flexible workspaces has gained immense popularity of late, revolutionizing how people work worldwide.
Cisco - Contact Center
OCTOBER 27, 2023
Four and a half years ago, I came into Partner Performance with one primary goal – simplifying a complex environment. I know that goal resonates with many of our partners across the globe!
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AWS Machine Learning
OCTOBER 27, 2023
Generative artificial intelligence is transforming how enterprises do business. Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels.
HelpCrunch
OCTOBER 27, 2023
You’ve got to have thick skin to run a business. Customers will often share their thoughts with you. When feedback is good, it can give you and your team a boost—people love your products! That [ … ] The post 8 Best Practices in Dealing With Negative Customer Reviews appeared first on The HelpCrunch blog.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
OCTOBER 27, 2023
Research from Cisco AppDynamics, The Age of Application Observability , tells us that teams have reached a tipping point as they look to tackle complexity and deal with fractured IT domains, tool… Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 27, 2023
You know that excellent customer service is the heart of any successful business. But have you considered the far-reaching benefits of honing versatile skills for this crucial role? Let’s explore why diversifying your abilities can unlock a level of service that truly delights your customers. Improved Customer Satisfaction Enhancing versatile skills in customer service leads to improved satisfaction as it allows representatives to effectively handle a variety of customer issues.
Unymira
OCTOBER 27, 2023
The selection of the perfect programming language is a central decision in software development. It is comparable to choosing the right tool for a particular task. This comparison will explore the strengths, subtleties, and unique features of Rust and Java to help you make an informed decision. Whether you value performance, security, or flexibility, the following comparative overview will help you choose the language that best fits the needs and goals of your project.
CSM Magazine
OCTOBER 27, 2023
“If you don’t care, your customer never will.” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.
Cisco - Contact Center
OCTOBER 27, 2023
Shrink in retail, and more specifically, theft & fraud components, have long been accepted as a cost of doing business.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
OCTOBER 27, 2023
In the dynamic world of online gaming, the provision of exemplary customer support is a cornerstone of success. As the industry continues to evolve, players seek platforms that not only offer thrilling games but also prioritize their experience and satisfaction. Establishing a robust customer support system is crucial for building trust and loyalty among players.
Cisco - Contact Center
OCTOBER 27, 2023
Jason Button leads the Cisco Security and Trust Mergers and Acquisitions (M&A) organization.
Help Scout
OCTOBER 27, 2023
Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.
Brad Cleveland Blog
OCTOBER 27, 2023
There’s a lot riding on customer experience leaders right now. Our organizations, our customers, our employees are counting on us. As you embark on new (or renewed) efforts toward improved customer experience, let me suggest a few questions to ponder: … Continue reading → The post CX Leadership: 3 Questions to Ask Yourself appeared first on Brad Cleveland.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Brad Cleveland Blog
OCTOBER 27, 2023
There’s a lot riding on customer experience leaders right now. Our organizations, our customers, our employees are counting on us. As you embark on new (or renewed) efforts toward improved customer experience, let me suggest a few questions to ponder: … Continue reading → The post CX Leadership: 3 Questions to Ask Yourself appeared first on Brad Cleveland.
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