How to Redefine Leadership and Empower Employees with Chris Mefford
ShepHyken
SEPTEMBER 4, 2023
Top Takeaways: There is a gap between how leaders perceive employee engagement and how employees actually feel. According to Gallup research , 70% of employees are disengaged at work. However, only 30% of leaders feel that way. In the same way, a significant gap often exists between what executives believe about their customer service and what customers actually experience.
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