ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Can Disneyland Teach Us about the Customer Journey? by Tricia Cleppe-Fortier (MyCustomer) Why is Disneyland the most magical place on earth?

Customer Service 163

Customer Service Consulting Consulting Customer Experience 163

DMG Consulting

JANUARY 28, 2024

Self-Service is expected to become one of the most important investment areas for businesses in 2024. The post Self-Service is trending appeared first on DMG Consulting.

Self service 62

Self service Consulting Consulting 62

CSM Magazine

JANUARY 28, 2024

As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solutions becomes increasingly critical for protecting online identities and data. Traditional MFA approaches, while beneficial, face new challenges as cyber threats evolve. Next-Gen MFA solutions stand at the forefront of this evolution, enhancing security protocols beyond conventional systems.

industry standards 52

industry standards Best practices Finance Healthcare 52