Tethr

APRIL 10, 2024

Traditional call listening is inefficient. Here are several ways you can use technology to effectively scale your call listening and improve agent performance.

Contact Center 93

Contact Center Technology 93

Cisco - Contact Center

APRIL 10, 2024

Cisco enters strategic partnerships like the one with Nutanix in order to leverage our strengths in data center infrastructure with the complementary strengths of industry leaders.

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Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 84

Customer Service Chatbots Analytics Big data 84

Cisco - Contact Center

APRIL 10, 2024

Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

Entertainment 85

Entertainment 85

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. With 48% of consumers stating they believe the lack of human interaction will negatively affect the service quality, and 54% of customers preferring to solve issues over the phone , offering seamless voice interactions is crucial for any leading contact center organization.

Management 64

Management Call Logging CRM Call flow 64

ConvergeOne

APRIL 10, 2024

Today's modern infrastructure has grown significantly more complex. But, organizations haven’t had the luxury of replacing the old infrastructure with a shiny new one. Instead, current architectures are generally comprised of distributed networks, varying technologies and platforms and myriad interconnected devices and services that span across varying parts of the organization.

Management 56

Management Technology Personalization 56

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Banking 52

Banking Self service Chatbots Customer Service 52

TeamSupport

APRIL 10, 2024

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in. Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also

Analytics 52

Analytics Upselling Sales Management 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions.

SaaS 52

SaaS Education Contact Center Customer Support 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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TCN

APRIL 10, 2024

Staying compliant is essential for any call center, but constantly evolving regulations and increased scrutiny. The post Common Pitfalls in Call Center Compliance and How to Avoid Them appeared first on TCN.

Call Center 52

Call Center call center software 52

Callminer

APRIL 10, 2024

Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfaction in the current landscape, and more.

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Help Scout

APRIL 10, 2024

Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.

Customer Experience 52

Customer Experience 52

Cisco - Contact Center

APRIL 10, 2024

Between industrial solutions for today and a sustainable foundation for tomorrow, there’s a bridge.

industry solution 46

industry solution 46

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience