Lumoa
MARCH 12, 2023
How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.
JivoChat
MARCH 12, 2023
Over the last few years, using modern technology and tools in education has become increasingly important. With the arrival and development of online education resources, innovative language learning technologies have started dominating the education world. They became even more relevant and prevalent during the pandemic when restrictions were imposed on physical movement, limiting students’ access to classroom-based and in-person learning modalities.
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TeleDirect
MARCH 12, 2023
If you run a business, you’ve likely heard of a KPI called CSAT—it determines how satisfied your clients are with your product or service. In fact, the term CSAT stands for “customer satisfaction.” This is a crucial factor in your success as a business. After all, dissatisfied customers are unlikely to return, nor will they speak positively about your brand to potential customers.
JivoChat
MARCH 12, 2023
Running an international education business is a complex task that challenges you on so many different levels. The ultimate goal is clear- attract new students constantly and make sure they’re happy with your service. But just investing in marketing or product teams isn’t going to do the trick. You need to dig even deeper and improve every aspect of your business.
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Playvox
MARCH 12, 2023
Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing noteworthy customer experiences is a top priority for any business, and a well-run help desk, support center, or customer service center is the key to improving contact center performance. Research from Playvox shows us that having well-defined metrics is essential, but sometimes that’s all that is used to measure whether or not a customer service center is
Voiptime
MARCH 12, 2023
Call center metrics and KPIs are irreplaceable tools for measuring call center performance. They determine the effectiveness of all processes inside the team, from agent occupancy to First Call Resolution. Some of them are must-haves, while others may be ignored. But some people still think that if their customers seem to be happy and agents look like they are hard-working, then everything is okay.
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