ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this.

Customer Service 319

Customer Service Customer Support Technology Personalization 319

AnswerConnect

JULY 4, 2023

Have you ever considered outsourcing your customer support? In today’s fast-paced customer-first world, providing excellent customer service is crucial for the success of any organization. Customers expect quick and efficient. The post When is the right time to outsource your customer support? appeared first on AnswerConnect Blog.

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outsourcing Customer Support Customer Service 93

Helpware

JULY 4, 2023

Advances in artificial intelligence (AI) have improved many aspects of our daily lives. The traffic app in your car that helps you get to places faster? Advertisements popping on your phone that seem to read your mind? Are social apps responding to your chat messages at odd hours? They’re all products of AI. Not surprisingly, customer support teams are also counting on artificial intelligence to expand their reach and provide better services.

Contact Center 80

Contact Center outsourcing Advertising Customer Support 80

Cisco - Contact Center

JULY 4, 2023

In my first blog , we discussed the reasons why smart buildings are a rapidly growing market and a critical piece of our transition to a lower-carbon future.

Marketing 83

Marketing Technology Customer Experience 83

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

JivoChat

JULY 4, 2023

Choosing one of the best wedding website builders will make it easier to create a perfect website for the big day. When the subject is getting married, there are so many plans and excitement until the celebration, a wedding website will help to centralize all the information the guests need. Besides, you can allow guests to confirm their presence and choose their meal via the website, which also helps to organize the reception.

Customer Support 75

Customer Support Personalization Management Accountability 75

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. The efficiency and efficacy of your agents can significantly affect your company’s bottom line. Hence, it’s no surprise that many forward-thinking organizations are turning to technology to streamline their operations. One such technology is Automated Interaction Summaries.

Call Center 52

Call Center Contact Center First call resolution Construction 52

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! The adoption of bots is skyrocketing as their benefits for both customers and organizations become increasingly clear. On the one hand, chatbots improve the customer experience with 24/7 availability, instant responses, and personalization.

Chatbots 52

Chatbots Wait times Analytics Personalization 52

CSM Magazine

JULY 4, 2023

Two entrepreneurs from London have highlighted a problem with the boiler industry in the UK and have set up a new brand called Warmable to help consumers and businesses save money. Warmable , which launched last month, is an online portal that connects customers with more than 1,000 professional engineers and installers across the UK with the goal to provide a same day or next day visit on site.

Engineering 52

Engineering Marketing Customer Service 52

Helpware

JULY 4, 2023

Over the past decade, the outsourcing sector in the Philippines has experienced noticeable growth. By partnering with top Philippines call center companies, both local and foreign businesses can reap numerous benefits. These include access to a highly skilled talent pool, cost-effective solutions, and a safe and reliable environment for data protection and fostering business growth.

Call Center 52

Call Center outsourcing 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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