Help Scout
AUGUST 22, 2023
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Momentum Telecom
AUGUST 22, 2023
Acquisition Expands Reach of Momentum’s Managed Network Offering ATLANTA – August 22, 2023 – Momentum , a leading global provider of managed cloud services and next-gen managed network solutions, today announced that it has completed its transaction to acquire Asset Black , a Savannah, Ga.-based managed network provider. “Today, Momentum and Asset Black unite, merging our strengths and teams into a powerful force for innovation and success,” said Todd Zittrouer, CEO at Momentum.
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NobelBiz
AUGUST 22, 2023
Understanding the Basics: What is VOIP? Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Unlike traditional phone systems, VOIP operates by converting your voice into packets of data, transmitting them over the web, and reassembling them at the destination.
Help Scout
AUGUST 22, 2023
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Tethr
AUGUST 22, 2023
Learn how Tethr's conversation intelligence platform can drive call center cost reduction by uncovering cost-saving insights in customer interactions.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
LiveVox
AUGUST 22, 2023
Education is important for our society—it provides us with the tools we need to reach our goals and unlock new and exciting opportunities. But the cost of education has been rising fast, forcing many students to take out loans and leading to a huge amount of debt. That’s why education lenders and debt collection agencies […] The post Tackling Customer Experience Challenges in Education Lending and Debt Collection appeared first on LiveVox.
Help Scout
AUGUST 22, 2023
Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right.
Cisco - Contact Center
AUGUST 22, 2023
The forces of change in banking have seldom been stronger. The recent rise in interest rates, is pushing consumers to overcome their inertia, and to open themselves up to new choices.
Help Scout
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cisco - Contact Center
AUGUST 22, 2023
For most cybersecurity professionals, one of the best ways to demonstrate success and return on technology investment is for nothing to happen.
Help Scout
AUGUST 22, 2023
The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.
Helpware
AUGUST 22, 2023
Many gaming studios say they care about their customers, but do they? Gaming companies that build customer-centricity into their way of working can reap proven business benefits.
Help Scout
AUGUST 22, 2023
In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
JivoChat
AUGUST 22, 2023
Content strategy, when done right, maximizes Internet marketing and leads to successful online brand development, which can mean more sales and more revenue One of the main reasons online brands delve into creating their content is to increase organic search results and generate more site traffic of a highly qualified nature. When done correctly, original content creation not only propels marketing communication efforts, it also gets web pages optimally ranked in search engines.
Help Scout
AUGUST 22, 2023
Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.
JivoChat
AUGUST 22, 2023
Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. You can write articles about every destination you go to, for example, city guides, the best places to eat, main tourist attractions, and much more. You can also give tips about how to organize a trip, save money traveling, and prepare the luggage for different places and seasons of the year, for instance.
Help Scout
AUGUST 22, 2023
Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
ConvergeOne
AUGUST 22, 2023
Learn the importance of hiring a data engineer and a data scientist for building a strong analytics team.
Help Scout
AUGUST 22, 2023
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
AWS Machine Learning
AUGUST 22, 2023
Machine learning (ML) is revolutionizing solutions across industries and driving new forms of insights and intelligence from data. Many ML algorithms train over large datasets, generalizing patterns it finds in the data and inferring results from those patterns as new unseen records are processed. Usually, if the dataset or model is too large to be trained on a single instance, distributed training allows for multiple instances within a cluster to be used and distribute either data or model part
Help Scout
AUGUST 22, 2023
Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Help Scout
AUGUST 22, 2023
The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.
Help Scout
AUGUST 22, 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Help Scout
AUGUST 22, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Help Scout
AUGUST 22, 2023
We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.
Help Scout
AUGUST 22, 2023
Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it.
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