Sun.Sep 10, 2023

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed.

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Cisco Welcomes Nicole Isaac as Vice President of Global Public Policy

Cisco - Contact Center

Today, Cisco announced Nicole Isaac has joined the company’s Government Affairs organization as Vice President of Global Public Policy.