DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. Contact centers have always had an employee attrition problem because it’s a tough, underappreciated, and generally underpaid job. Although the Great Resignation brought the contact center staffing and retention issue to the attention of senior executives, they are losing interest in this challenge now that employ

Contact Center 48

Contact Center Real estate Self service Consulting 48

Beyond Philosophy

MARCH 8, 2024

Have you ever come across the Abilene Paradox? It’s when everyone agrees to do something that no one really wants to do. Jerry B. Harvey coined “The Abilene Paradox” based on a family incident. They ended up driving 50 miles each way across the scorching Texas desert to Abilene for dinner, even though none of them wanted to go. They all thought everyone else wanted to go, so they reluctantly agreed.

Construction 221

Construction Management 221

The Northridge Group

MARCH 8, 2024

Every woman has a story to tell. Some read like a Shakespearian tragedy, some a Nora Jones romcom, while others mirror something more like a Harvard Business Review whitepaper. Whatever the story, there’s lessons to be taken and to be learned. As we celebrate International Women’s Day, we shine a light on four women of The Northridge Group, along with our fearless founder, Therese Fauerbach.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Cisco - Contact Center

MARCH 8, 2024

Data is the new fuel for business growth Data is at the heart of seemingly everything these days, from the smart devices in our homes to the mobile apps we use on the go every day.

Management 98

Management 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” And yes, y

Finance 52

Finance Banking Technology Engineering 52

Cisco - Contact Center

MARCH 8, 2024

The Social Impact Partner Spotlight series highlights various Cisco non-profit organization partners that are helping transform the lives of individuals and communities.

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Cisco - Contact Center

MARCH 8, 2024

Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!

Technology 111

Technology Management 111

Cisco - Contact Center

MARCH 8, 2024

This year, International Women’s Day and the Oscars are within two days of each other.

Management 79

Management 79

Cisco - Contact Center

MARCH 8, 2024

Cisco Customer Experience Healthcare Practice helps customers leverage the use of Cisco technology to increase business value, remove burdens and move healthcare forward faster.

Healthcare 72

Healthcare Customer Experience Technology 72

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Cisco - Contact Center

MARCH 8, 2024

When you think about Real Madrid, you instantly think about legends, greatness, and iconic moments.

Entertainment 98

Entertainment 98