Blueship Call Center
JULY 7, 2023
Whether you like it or not, customers are the heartbeat of your business, therefore providing excellent outsourced customer care services is crucial to its success. It is crucial to maintain delighted and happy consumers. Without consumers, a business cannot make a profit and has no reason to exist, even if it offers the greatest goods and services on the planet.
Callminer
JULY 7, 2023
CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.
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ShepHyken
JULY 7, 2023
This week, we feature an article by Manpreet Singh Chawla. He writes about how using mobile apps can enhance customer engagement. At the present time, Google Play and App Store both have over 4.4 million apps available, which are installed on over 6.6 million smartphones globally. It is estimated that one out of every five people around the world has a smartphone with internet services available in it.
AnomalySquared
JULY 7, 2023
Mastering customer service is essential for any business. Here are 6 tips for you to implement to offer your customers exceptional support.
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Cisco - Contact Center
JULY 7, 2023
In today’s fast-paced digital landscape, businesses rely heavily on robust networking infrastructure to stay competitive and ensure smooth operations.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JULY 7, 2023
The integration of information technology (IT) and operational technology (OT) systems, also known as IT/OT integration, is a crucial process in industries such as manufacturing, energy, and… Read more on Cisco Blogs
Dialer 360
JULY 7, 2023
In today’s fast-paced business world, effective communication is essential for success. As we all know that lead generation and sales are the most important component of any business. Do you want to grow your business? Do you want to increase your call capacity without sacrificing the quality of your calls? The triple-line dialer is a powerful tool that has revolutionized businesses to boost their revenue by handling large call volumes efficiently.
SmartKarrot
JULY 7, 2023
Whether you are a business owner or a person with a key managerial role, understanding white space analysis is crucial for you. White space in business is like a blank canvas representing customers’ unmet needs waiting to be filled. If you are unaware of the processes to find those blank canvases or the ideas to fill those with customer satisfaction, you are lacking something very major.
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