HelpCrunch

JANUARY 15, 2024

When you’re building a website, adding some catchy content might not be enough. Think about the most important asset your business has: customers. Every time they land on your website, they’ll have questions to ask. [ … ] The post 11 Best WordPress Live Chat Plugins to Use in 2024 appeared first on The HelpCrunch blog.

Customer Service 118

Customer Service 118

ShepHyken

JANUARY 15, 2024

Top Takeaways: Shep’s Comment: Some may not see this as a customer service or CX interview. I beg to differ. This is about the performance of your people. If they are on the frontline, dealing with customers, you want an elite performer, not just a competent performer. I know you will enjoy this episode! Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice.

Accountability 196

Accountability Coaching Best practices Customer Service 196

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

MiaRec

JANUARY 15, 2024

You receive hundreds if not thousands of calls every day. But do you know what your customers are calling about? Since the introduction of Voice Analytics in 2021, MiaRec has been at the forefront of using Artificial Intelligence, Large Language Models, and Machine Learning to turn the massive amounts of raw data a contact center produces every day into valuable insights.

Analytics 80

Analytics Contact Center 80

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

COPC

JANUARY 15, 2024

COPC Inc. has partnered with Centrical to bring you the Improving Contact Center Retention Series, where we explore how organizations can reduce early attrition. This second installment of the series will offer insights into onboarding best practices for new employees.  We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee.

Best practices 78

Best practices Employee engagement Coaching Feedback 78

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

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62

MiaRec

JANUARY 15, 2024

Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. Building on the incredible strides we've made in the field of AI throughout 2023, the MiaRec team is committed to harnessing its full potential in the year ahead. Our mission remains unchanged: to empower agents and supervisors, enabling them to deliver exceptional customer service.

Coaching 52

Coaching Scripts Feedback Contact Center 52

Concentrix

JANUARY 15, 2024

Explore the business trends in 2024 that are shaping the corporate landscape. Stay ahead by embracing future strategies and innovations.

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CSM Magazine

JANUARY 15, 2024

Queue wait times can be a significant frustration for customers and can lead to poor customer experiences, leading to lower sales and revenue. After spending more than half an hour browsing and finding what I wanted to buy, I walked out of the store without making a purchase. Why? The checkout queue was too long. With more than ten people ahead of me, I estimated that I would be in the queue for at least another thirty minutes.

Wait times 52

Wait times Self service Sales Personalization 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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kommunicate

JANUARY 15, 2024

Last Updated on January 15, 2024 Here are our major updates for the month of January 2024: Features We have fixed the bugs related to Sunshine Integration and Rich Messages support in it. Now, you will be able to do the sunshine integration, train the Bot using a variety of Rich Messages and reply to [.] The post Here’s What’s New From January 2024 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

CSM Magazine

JANUARY 15, 2024

Despite significant progress in lowering smoking rates, about 34 million people in the US smoke cigarettes, which has a severe negative impact on their health. Nearly 500,000 Americans die from illnesses associated with smoking and secondhand smoke exposure each year. Apart from its detrimental impact on health, smoking has an economic cost of over $300 billion annually in the US, which includes over $170 billion in medical expenses and over $150 billion in lost productivity due to smoking.

Transportation 52

Transportation Construction Healthcare Surveys 52

Cisco - Contact Center

JANUARY 15, 2024

There’s a palpable mix of excitement and caution surrounding this year’s meeting in Davos.

Technology 75

Technology 75