26 
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.
Speaker: Tom Lewis, CEO of SmartAction
June 26, 2019 12:30 PM PDT, 3:30 PM EST, 9:30 PM GMT How to design “lanes” for virtual agents to outperform live agents. How your competitors use customer data for an effortless experience. Which CX functions are required to architect and manage self-service applications.
Advertisement
More than 26 hours of expert instruction. Here's a taste of what you'll get by joining this free Contact Center Virtual Summit: More than 100 "use today" tools that will help you improve frontline contact center performance. 35+ thought leaders and experts revealing new methods that will impact your future success.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
Let's personalize your content