Beyond Philosophy

OCTOBER 28, 2023

When a Stanford professor brings snacks to class, it’s fun. But you can bet it’s also an experiment, and he’s probably testing how people make choices for today and for todays that will come in the future. It turns out, that timing matters a lot when it comes to the decisions we make. The professor we are referring to is Professor Itamar Simonson, marketing professor at Stanford University and his research surrounding customer decision-making.

Marketing 195

Marketing Personalization Customer Experience 195

Customer Service Life

OCTOBER 28, 2023

Image by Gerd Altmann from Pixabay Early in my career as a contact center manager, I did many things that make me cringe nowadays. One such thing was requiring my team to end every call by asking customers, “Is there anything else I can help you with.” I rode that high horse for a long time — even marking team members down on their quality evaluations for failing to end calls with that simple question.

Contact Center 104

Contact Center Average Handle Time Surveys Customer Support 104

CSM Magazine

OCTOBER 28, 2023

What is a Portal System? Online portal systems are used to provide users with services, information, and resources from a central location. These portals were created to streamline and simplify access to digital content which can make it more convenient for users to find the information they require. Purposes and Features of Online Portal Systems Online portal systems serve as a single point of entry for users to access a range of information, applications, and services.

Customer Service 59

Customer Service CRM Healthcare Accountability 59