AnomalySquared

SEPTEMBER 1, 2023

In today's fast-paced business landscape, providing exceptional customer service is paramount to success. One crucial aspect of this is having an efficient and responsive answering service. While many companies consider maintaining an in-house team, outsourcing your answering service to a call center can offer a range of significant benefits. Let's delve into the advantages that outsourcing brings to the table.

Answering services 99

Answering services outsourcing Call Center Customer Service 99

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedba

B2C 157

B2C Feedback Accountability Marketing 157

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. However, bringing such solutions and models to the business-as-usual operations is not an easy task. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 101

Engineering Accountability Construction APIs 101

Horizon CX

SEPTEMBER 1, 2023

Is Customer Experience No More than a Checklist Exercise Based on Assumptions? For Some, Customer Experience IS no more than a checklist exercise based on assumptions! Now, I know what you’re thinking and saying to yourself, “This certainly isn’t the case within my organization.” To that, I would seriously challenge you to look more deeply into what your organization professes versus how it behaves.

Customer centricity 98

Customer centricity Customer Experience Marketing Personalization 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

SEPTEMBER 1, 2023

This blog was written by Annika Mammen, former User Experience Engineer at Cisco There are so many areas to consider when dealing with protecting and detecting threats, unfortunately cognitive… Read more on Cisco Blogs

Engineering 94

Engineering 94

Cisco - Contact Center

SEPTEMBER 1, 2023

Did you ever want to run Cisco Modeling Labs but did not have the hardware or software to do so?

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98

MiaRec

SEPTEMBER 1, 2023

The correct, consistent, and accurate redaction of sensitive information in call recordings and transcripts has never been more important to protect your customers' personal data, increase compliance, and much more than it is now. But manual approach to data redaction is tedious, unreliable, and labor-intensive — until now.

Personalization 70

Personalization 70

DMG Consulting

SEPTEMBER 1, 2023

Donna sheds light on speech and text analytics Donna explains why it’s important to look beyond the specific channels customers use to reach out. The post Donna sheds light on speech and text analytics appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting 62

OctopusTech

SEPTEMBER 1, 2023

Your website is one of the most important marketing and sales tools and if you want to effectively redesign your current website, then you should always know the website redesign cost beforehand. Website is one of the most important things your prospects would want to explore before making any purchase of goods and services from your company and is also a great inbound marketing strategy.

Engineering 62

Engineering Abandon rate APIs Marketing 62

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Jon Arnold

SEPTEMBER 1, 2023

I’ve been writing a series of guest posts for Aizan , and this time, the focus is on the impact of AI on voice communications, which of course is substantial. ChatGPT is just one flavor of this, and my post outlines key use cases and applications for both workplace and the contact center. I hope you give it a read , and while you’re there, you might want to check out their Voice Marketplace.

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Contact Center voip 59

Concentrix

SEPTEMBER 1, 2023

Unlock the Secrets of CX Transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.

Cloud contact 62

Cloud contact Contact Center Technology Management 62

Abby Connect

SEPTEMBER 1, 2023

The digital age is more disconnected than ever. You’re more likely to meet a customer over the phone, email, or a video call than in person. And customers are too often reaching chatbots, phone trees, and robots—or maybe nobody at all. This makes personal connections more important, and more difficult, than ever.

Personalization 52

Personalization Chatbots 52

LiveVox

SEPTEMBER 1, 2023

By Nick Morris, Senior Director, Data Analytics, LiveVox There has been a noticeable increase in buzz about the potential benefits of artificial intelligence ever since generative models like ChatGPT first emerged in late 2022. In response to this wave of enthusiasm, the prospect of using AI to reshape customer engagement and enhance operational efficiencies has […] The post Preparing for AI in Your Contact Center appeared first on LiveVox.

Contact Center 52

Contact Center Analytics 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

CSM Magazine

SEPTEMBER 1, 2023

Technology is rampantly present. You wake up, you check your phone. You go to sleep, you check your phone. You work on your laptop the whole day. So, it’s no wonder that our apps are evolving to become more and more efficient for our use. In a lot of ways, these apps are revolutionizing the academic sphere and paving the way to new heights. A Brief History of Essay Writing: The Journey from Quill to Keyboard If you’re reading this, chances are that you’re one of the many students online scouring

Feedback 52

Feedback Big data Technology Analytics 52

AWS Machine Learning

SEPTEMBER 1, 2023

We’re excited to announce the availability of response streaming through Amazon SageMaker real-time inference. Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators.

APIs 87

APIs Chatbots Engineering Best practices 87