Outsource Consultants

AUGUST 21, 2023

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. While both countries’ economies have softened post-pandemic, Mexico’s BPO sector has witnessed several positive developments as the country quickly recovers. As American companies seek cost-effective alternatives to in-house support, Mexico emerges as a standout choice with several advantages over other nearshore or offshore opti

Call Center 67

Call Center outsourcing Government Education 67

ShepHyken

AUGUST 21, 2023

Top Takeaways: • Customer obsession is a crucial aspect of every business, regardless of its size or industry. It should be embraced by everyone in the organization, from senior leaders to frontline employees. • To provide exceptional customer service, it is essential to have a dedicated customer support team that is well-trained and equipped with the right tools and technology.

Customer Experience 156

Customer Experience Marketing Customer centricity Chatbots 156

Cisco - Contact Center

AUGUST 21, 2023

As we celebrate World Entrepreneurs’ Day on August 21, it is interesting to reflect on how an established company like Cisco—a Fortune 500 company with more than 80,000 employees —relates to entre… Read more on Cisco Blogs

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C3Centricity

AUGUST 21, 2023

Introduction: [Capture the reader’s attention by highlighting the importance of employee empowerment and engagement in driving organizational success. Explain how organizations that […] The post Empowering Employees for Success: Fostering a Culture of Empowerment and Engagement first appeared on c3centricity.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

AUGUST 21, 2023

At Cisco Duo , our primary objective is to prevent unauthorized access with a modern and user-friendly access management solution.

APIs 93

APIs Management 93

Cisco - Contact Center

AUGUST 21, 2023

As our nation works towards a common goal of strengthening its critical infrastructure by deploying advanced cybersecurity, federal grants are one of the sources available to state and local… Read more on Cisco Blogs

Government 76

Government 76

SharpenCX

AUGUST 21, 2023

There are goals, and then there are strategic goals. Strategic goals aren’t simply call center metrics. They’re overarching goals that help you achieve larger departmental or company-wide objectives. They’re the outcome you want to achieve at the end of a three to five-year strategic plan. Strategic goals are typically weightier than your standard individual or team goal and take longer to achieve.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

OctopusTech

AUGUST 21, 2023

Are you curious to know about link building pricing in the year 2023? What is the fair amount of deal when it comes to link building costs? You must be wondering where you can purchase backlinks and much they will cost. These are some of the typical questions that come to the mind of website owners. Link building is an important part of a result-oriented SEO strategy in 2023.

Engineering 62

Engineering outsourcing Metrics Marketing 62

Concentrix

AUGUST 21, 2023

Seamlessly connect front and back-end for exceptional customer journeys. Explore CX Bridge: the game-changing solution for contact center success.

Contact Center 62

Contact Center Technology 62

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

SharpenCX

AUGUST 21, 2023

Learn what makes a smart, strategic goal and which ones to set for your call center growth and improvement.

Call Center 67

Call Center Cloud contact Contact Center Customer Service 67

Nicereply

AUGUST 21, 2023

A balanced scorecard provides a great way for support teams to discuss success and areas for improvement during 1:1 meetings. As Customer Support Leaders, we understand the importance of conducting meaningful 1:1 conversations with team members. These conversations ensure their growth and align their goals with the broader objectives of our organizations.

Metrics 52

Metrics Service level Customer Support Self service 52

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. However, enrollment data suggests that, despite recruitment efforts, there’s much more to be done. As an example, there is a 31%-point gap in college enrollment between 18- to 24-year-olds in the highest and lowest family income quartiles.

Education 52

Education Benchmark Analytics Surveys 52

Cisco - Contact Center

AUGUST 21, 2023

At Cisco, we strongly believe in the power of the Internet. The Internet fosters free expression and accelerates the ability to educate, empower, and inspire people around the world.

Education 52

Education 52

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Hodusoft

AUGUST 21, 2023

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Effective communication solutions are the cornerstone of success for businesses across various industries. Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annua

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Kapta Customer Success

AUGUST 21, 2023

Compensation has never been more important. We are facing a lot of uncertainty in our world right now and people are clinging to compensation as a form of security and it’s very important for them. So, it’s essential that we take this into consideration as we build out our teams, expecting to have powerful outcomes from our KAMs. Mary Grothe , CRO at PNI-HCM gave an informative presentation at KAMCon 2023 titled, " Best Practices for KAM Compensation.

Best practices 52

Best practices Accountability Management Sales 52

LiveVox

AUGUST 21, 2023

Communication and collaboration are at the heart of any organization, especially the contact center. When internal communication is tight, everyone operates on the same page. Everyone knows what is expected of them, and everyone is enabled to work for the good of the organization no matter their role. When internal communication is poor, things go […] The post Agent Communication, Collaboration and Connection in a Hybrid World: Thoughts on Capturing What We Lost and Making Improvements Goi

Contact Center 52

Contact Center 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task. The good news is that with the right strategies and processes in place, retailers can achieve higher levels of customer engagement and build stronger relationships.

Feedback 52

Feedback Customer retention Technology Wait times 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

ShepHyken

AUGUST 21, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. What Rockets a Brand Into Cult Following Status? by BBC (BBC) It’s not a product – it’s a lifestyle. Some brands, products and people reach a level of fandom others only dream of.

Customer Service 31

Customer Service B2B B2C Construction 31

CSM Magazine

AUGUST 21, 2023

In today’s rapidly evolving business landscape, the success of any organization depends upon its ability to attract and retain top talent. Traditionally, organizations have relied on a range of pipelines for developing and attracting a talented workforce, from internal recruitment and processes to networking and the use of specialist tech recruiters.

Chatbots 52

Chatbots Analytics Technology Personalization 52

AWS Machine Learning

AUGUST 21, 2023

Amazon SageMaker Data Wrangler reduces the time it takes to collect and prepare data for machine learning (ML) from weeks to minutes. You can streamline the process of feature engineering and data preparation with SageMaker Data Wrangler and finish each stage of the data preparation workflow (including data selection, purification, exploration, visualization, and processing at scale) within a single visual interface.

Engineering 83

Engineering Accountability Big data Sales 83