SQM Group

JANUARY 18, 2024

Despite its promising potential monumental advancement, gaining customer trust in AI is a considerable challenge that needs to be addressed.

86

86

Callminer

JANUARY 18, 2024

When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more in this blog.

182

182

Cisco - Contact Center

JANUARY 18, 2024

Whether your organization owns commercial property, leases it, or manages it, you’re likely to be grappling with industry trends and challenges that call on your best efforts—and the innovative app… Read more on Cisco Blogs

Management 79

Management 79

TeamSupport

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. This is where TeamSupport software comes into play. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. What is TeamSupport Software?

Real estate 59

Real estate Customer centricity Self service Analytics 59

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

JANUARY 18, 2024

We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards.

87

87

Cisco - Contact Center

JANUARY 18, 2024

Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative.

Customer Experience 74

Customer Experience 74

CSM Magazine

JANUARY 18, 2024

Nina Schick, Generative AI expert Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabi

Education 52

Education CRM Technology Analytics 52

Cisco - Contact Center

JANUARY 18, 2024

A few weeks ago, I attended Cisco Live Melbourne, and it was truly a pleasure to meet and connect with leaders, gain knowledge from customers, and hear speakers from various sectors.

Wireless 52

Wireless Transportation 52

Cisco - Contact Center

JANUARY 18, 2024

Cisco Live EMEA is right around the corner, happening 5 February – 9 February 2024 in Amsterdam.

71

71

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys